What we do following a request for service
Following recent government advice about managing coronavirus (Covid-19) and to keep people at the lowest risk possible, we'll be facilitating business differently until further notice.
Your request for our service will be reviewed and prioritised. It will help us prioritise your complaint if you can let us know if you have already spoken to your neighbour or the business you are complaining against.
Where possible please complete a noise diary before you contact us to complain; you can download the noise diary sheet below.
Our noise diary sheet should be downloaded and completed to record the disturbances for a couple of weeks.
The diary sheet must be filled out accurately, as there's a possibility that this will be used as evidence in possible legal action. Once you've completed the diary sheet, it must be signed and emailed to us at firstname.lastname@example.org. If emailing your completed diary sheets, you can also attach media files of the alleged incident, but the total size of these media files must be under 1MB.
If you prefer to return it by post, you can send it to Regulatory Services, St Helens Borough Council, PO Box 512, St Helens, WA10 9JX
We aim to contact you within a week of receiving your completed diary.