Reporting ASB

To report anti-social behaviour, when it is not an emergency, you can call:

• Merseyside Police
  Telephone: 101, report online or via @MerPolCC on X (Twitter) or Merseyside Police Contact Centre Facebook

• St Helens Borough Council Contact Centre
  01744 676789 (8am to 8pm, Monday to Friday, and 10am to 2pm on Saturday). 

• St Helens Borough Council Community Safety Team
  Report via email to CommunitySafety@sthelens.gov.uk

• Crimestoppers UK
  0800 555 111 if you wish to give information without providing your details.

Registered Social Landlords

If you are a tenant of a Registered Social Landlord or Housing Association, you can contact your landlord as they have powers to tackle anti-social behaviour too. The Respect Standard outlines how landlords should respond to anti-social behaviour and what measures are needed to support community efforts at tackling anti-social behaviour.

• Torus Report online, by telephone: 0800 678 1894 (normal working hours 8am to 6pm), or by Email: info@torus.co.uk

• Riverside Report Online, or by telephone 0845 111 0000 (24-hour Customer Service centre)

• Your Housing Group Report online, by telephone 0345 345 0272, or via your Home Hub

• Regenda Homes Report online, by telephone 0344 736 0066 or via email info@regenda.org.uk

Private Landlords

If you are affected by anti-social behaviour caused by somebody living in a privately rented property please report it to Merseyside Police (as above).  It is essential that these calls are reported to the Police as they will work in partnership with the council to take action.

You can also report problems with a privately rented property to the council (as above) please state in your report that the property in concern is privately rented.

Once an address has been identified as a problem for the community, arrangements will be made for Merseyside Police and the Private Landlord/ Tenant Liaison Officer to do a joint visit to speak with the tenant.  These tenants will be advised that if their anti-social behaviour continues, their private landlord will be contacted which could potentially lead to their eviction or an anti-social behaviour closure order of their home.

If you are a private landlord and you are contacted by St Helens Council regarding the behaviour of your private tenant you will be advised and supported accordingly.