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Mental health support

The festive period isn't always festive for everyone. It can be a difficult time for some.

Whatever the issue and whatever is going on, it's #OK2ASK for help.

Urgent support: if you are having thoughts of suicide, are harming yourself or have thoughts about self-harm, it's important to tell someone. These thoughts and feelings can be complex, frightening and confusing, but you do not have to struggle alone. You can speak to your GP. If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, contact Mersey Care Mental Health Crisis Line 24/7 freephone on 0800 051 1508.

You can also contact any of the services listed below.

Mersey care Mental Health Crisis Line
4/7 freephone - 0800 051 1508

For all ages - children, young people, and adults. If you need urgent
mental health support, please call the free 24/7 helpline.

Amparo
0330 088 9255

Amparo provides emotional and practical
support for anyone who has felt the impact of suicide.

Samaritans
116 123

Whatever you're going through, a Samaritan will face it with you.
We're here 24 hours a day, 365 days a year. Talk to someone 24/7

Ok to Ask Suicide Prevention Campaign
www.oktoaskcampaign.co.uk

Lifelines, resources, and help. The campaign encourages St Helens
residents to NOT be afraid to talk about Suicide Prevention

HOPELINEUK
0800 068 41 41

For children and young people (under the age of 35)
or anyone concerned about a young person.

Mersey Care Children and Adolescent 24/7 Mental Health Crisis Response Team
Available 24/7 freephone - 01744 415 640

This service is available for children
and young people up to the age of 18.

Shout
Text 'SHOUT' to 85258 - 24/7 text support.

A free and confidential messaging support
service for anyone who is struggling to cope.

Talking Therapies
https://www.merseycare.nhs.uk/our-services/st-helens/talking-therapies

Offers free NHS therapy for people registered with a
St Helens GP with common mental health problems.

Stay Alive App
https://www.stayalive.app/

An essential suicide prevention resource for the UK, packed
full of useful information and tools to help people stay safe in crisis.

St Helens Wellbeing Service
https://www.sthelenswellbeing.org.uk/services/mental-wellbeing

Mental Health and Suicide Prevention Training.

ServiceDescription and Contact DetailsOpening hours (from Monday 18 December 2023 - Wednesday 3 January 2024)
St Helens Wellbeing Service

We deliver a range of training and campaigns to promote knowledge and awareness of mental health, offering ways to improve mental wellbeing, and reducing stigma by encouraging discussions.

01744 371111
chcp.sthelens@nhs.net
www.sthelenswellbeing.org.uk

Infant Feeding Service: 
07919 305 174

  • 18 - 22 December - usual service provision
  • 25, 26 December & 1 January - Service closed
  • 27, 28 & 29 December - Wellbeing Frontline service open 9 am - 5pm for phone calls, support and emails.
  • Normal full-service provision resumes from 2 January

Infant Feeding Service:

  • 18 - 22 December - 8am-8pm
  • 23 - 24 December - 10am-4pm
  • Christmas Day - closed
  • 26 December - 10am-4pm
  • 27 - 29 December - 8am-8pm
  • 30 - 31 December - 10am-4pm
  • New Year's Day - closed
KOOTH/QWELL

Free instant access digital mental health support is available across St Helens for everyone aged 11+. These services provide free, safe and anonymous online mental health support whenever you need it.

There are no waiting lists for support and no referral needed. Access to these platforms is available instantly 24/7.

Go to Kooth.com (11-25) or Qwell.io (18+) to get started today.

Support available includes:

  • Live chat or messaging with qualified mental health professionals
  • Self help tools and activities
  • Online community

For enquiries about the service, get in touch via contact@kooth.com

For promotion or signposting support, contact kel@kooth.com

Kooth and Qwell platforms are available 24/7.

Live chat hours:

  • Mon 18 December - 12pm-10pm
  • Tues 19 December - 12pm-10pm
  • Wed 20 December - 12pm-10pm
  • Thur 21 December - 12pm-10pm
  • Fri 22 December - 12pm-10pm
  • Sat 23 December - 6pm-10pm
  • Sun 24 December-  4pm-8pm
  • Mon 25 December - 4pm-8pm
  • Tues 26 December - 4pm-8pm
  • Wed 27 December - 12pm-10pm
  • Thurs 28 December - 12pm-10pm
  • Fri 29 December - 12pm-10pm
  • Sat 30 December - 6pm-10pm
  • Sun 31 December - 6pm-10pm
  • Mon 1 January - 4pm-8pm
  • Tues 2 January - 12pm-10pm
  • Wed 3 January 12pm-10pm
Creative Alternatives

Creative Alternatives (CA) is the Arts and Wellbeing Service for adult residents of St Helens who are experiencing mild to moderate anxiety, depression &/or stress. CA offer free weekly creative sessions as a complimentary or alternative remedy that can help to improve your mental wellbeing, confidence, and social connections. All sessions currently take place in St Helens Town Hall.

For further information and details of how to refer please contact:

Helen Holden, Programme Manager
Email: helen@creativealternatives.org.uk
Tel: 07745 590698

Steph Fry, Support Worker
Email: stpehanie@creativealternatives.org.uk
Tel: 07594 677296

or visit www.creativealternatives.org.uk

CA regular group sessions stop during this period. However, we will still be accepting new referrals for either a January or February start, so can begin the referral process and add names onto the waiting list.

For anyone interested, please email and further details will be provided for you. The team will be on leave between 20 - 27 December, but our Support Worker will be available to contact for a few hours on both Thursday 28 and Friday 29 December. The normal service hours will then resume from Thursday 4 January.

SOBs (Survivors of Bereavement by Suicide)

We are the only UK-based organisation offering peer-led support to adults impacted by suicide loss. We help individuals support each other, at the time of their loss and in the months and years that follow. We aim to provide safe, confidential environments where people can share their experiences and feelings, giving and gaining support from each other.

https://uksobs.org/

The local SOBs group will meet on 14 December as normal. Nationally, the email support will run over Christmas and New Year, and the Helpline will be open Monday to Thursday 9am to 7pm
Amparo & Listening ear

Emotional & practical support following a suicide, from day one.

Counselling services.

  • 19 December - 9am - 8pm
  • 20 December - 09:00-20:00
  • 21 December - 09:00-20:00
  • 22 December - 09:00-17:00
  • 27 December - 09:00-17:00
  • 28 December - 09:00-17:00
  • 29 December - 09:00-17:00
Hope House

Hope House is a drop-in service which also is providing Christmas holiday provision. It provides a basic needs and personal care service for local homeless and those at risk of homelessness and offers advice, advocacy, and support to support those in need. On Christmas Day, a Christmas breakfast and dinner will be available to those who will be accessing the service.

Call 01744 20032

Email Julie.hand@hopecentre.org.uk

Location: 41-43 Corporation Street, St Helens, WA10 1ED

  • Monday 18 December - 9am - 4pm
  • Tuesday 19 December - 9am - 4pm
  • Wednesday 20 December - 9am - 1pm
  • Thursday 21 December - 9am - 1pm
  • Friday 22 December - 9am - 1pm
  • Saturday 23 December- CLOSED
  • Sunday 24 December - CLOSED
  • Christmas Day - 9am - 3:30pm
  • Boxing Day - 9am - 12pm
  • Wednesday 27 December - CLOSED
  • Thursday 28 December - 9am - 12pm
  • Friday 29 December - 9am - 12pm
  • Saturday 30 December - CLOSED
  • Sunday 31 December - CLOSED
  • Monday 1 January - CLOSED
  • Tuesday 2 January - 9am - 3:30pm
  • Wednesday 3 January - 9am - 1pm
PAPYRUS Prevention of Young Suicide

HOPELINE247 is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, or anyone concerned that a young person could be thinking about suicide.

Call: 0800 068 4141

Text: 07860 039 967

Email: pat@papyrus-uk.org

24 Hours, 7 days a week. 

Weekends and Bank Holidays included.

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINE247 for confidential support and practical advice.

St Helens Think wellbeing (NHS Talking therapies Service)

Primary care support for common mental health problems. We will be offering initial assessments and ongoing therapy for clients with common mental health problems.

For Crisis support we recommend contacting St Helens crisis numbers. 

Talking Therapies :: Mersey Care NHS Foundation Trust

The service will be closed Christmas Day, Boxing Day and New Year's Day.

Opening times 9am - 5pm

  • Monday 18 - Friday 22 December
  • Wednesday 27 - Friday 29 December

From Tuesday 2 January business as usual.

St Helens Bereavement Services Team

Information on Bereavement support and other support services, information about the Cemeteries and Crematorium over the holiday period.

Visit the Crematorium Office, St Helens Crematorium, Rainford Road, St Helens, WA10 6DF

Telephone: 01744675490

  • Monday 18 - Friday 22 December - 8.45am - 4.30pm
  • Wednesday 27 - Friday 29 December - 8.45am - 4.30pm
  • Tuesday 2 - Friday 5 January - 8.45am - 4.30pm
Healthwatch St Helens

Healthwatch is the local watchdog around health & social care services, designed to collect local residents' experiences and represent their views.

Contact: 0300 111 0007

Email: info@healthwatchsthelens.co.uk

Website: https://www.healthwatchsthelens.co.uk/

Closed from Friday 22 December 2023 - Tuesday 2 January 2024

 

 

 

HOME-START ST HELENS

Family Support/School Readiness/Young Persons Mentoring & Sleep Management. Have a chat with a member of our team on 01744 737400to discuss our support services.

Do you feel you would benefit from a volunteer's home visiting supporting for you and your family?

Volunteers can provide emotional and practical support having life and lived experiences that are matched to your needs.

Alternatively, volunteers provide play sessions in your home that encourage your child's development, supporting them to become school ready for life's next chapter.

info@homestartsthelens.org.uk

https://homestartsthelens.org.uk/

Closed from Friday 22 December. Opens Tuesday 2 January 2024

Change Grow Live (CGL)

Adult substance misuse service providing treatment, interventions and support for individuals effected by substance use.

Tel: 01744 410752

Email: sthelens.info@cgl.org.uk

Address: CGL, Lincoln House, 80 Corporation Street, St Helens, WA10 6LE

Website: www.changegrowlive.org/integrated-recovery-service-st-helens/drugs-support

  • Monday 18 December- 09:00- 17:00
  • Tuesday 19 December -09:00- 17:00
  • Wednesday 20 December- 09:00- 19:30
  • Thursday 21 December- 09:00- 17:00
  • Friday 22 December -09:00- 16:00
  • Saturday 23 December -09:00- 13:00
  • Monday 25 December - Closed
  • Tuesday 26 December - Closed
  • Wednesday 27 December -09:00- 17:00
  • Thursday 28 December - 09:00- 17:00
  • Friday 29 December - 09:00- 16:00
  • Saturday 30 December - 09:00- 13:00
  • Monday 1 January - Closed
  • Tuesday 2 January - 09:00- 17:00
  • Wednesday 3 January - 09:00- 19:30

St Helens Borough Council Library Service

 

 

For the public library service, the public will be able to access St Helens Library, Newton-le-Willows Library and Schools Library Service during Christmas week as normal.

Contact is via the Council switchboard: 01744676789

Opening Hours are normal i.e. 9am to 5pm for all libraries from 18 - 23 December, except 20 December where all libraries are ordinarily closed.

For Christmas week i.e. 27 - 29 December, the libraries in the previous column will be open as normal but all libraries are closed Saturday 30.

All libraries re-open as normal on Tuesday 2 January.

St Helens Council Arts in Library Service

Our mission is to provide diverse creative opportunities for audiences and participants within library spaces, online and in the community; to collaborate with artists and communities for the mutual benefit of all, and to share best practice with other library services across England.

Contact if urgent is via Arts Service email ArtsService@sthelens.gov.uk

Will be closed from Friday 22 December 4pm to 2 January 9.00am.
YPDAAT

St Helens Young People's Drug and Alcohol Team (YPDAAT), provide young people and their families in St Helens with a range of interventions to help them to make informed choices around drug and alcohol use in order to achieve their full potential.

Normal business operating as usual. 

Telephone 01744 675605 or email ypdaat@sthelens.gov.uk

  • Monday 18 - Friday 22 December - 9.00am-5.00pm
  • Monday 25 December - closed
  • Tuesday 26 December -  closed
  • Wednesday 27 - Friday 29 December - 9.30am-4.30pm
  • Monday 1 January - closed
  • Tuesday 2 January - normal office hours (9.00am-5.00pm)
St Helens Collegesthelens.ac.ukWe are closed from 22 December 2023 and will reopen on 8 January 2024

Department for Work and Pensions (DWP)

Via Journal message or drop in at Job Centre: Gregson House, 2 Central St, Saint Helens WA10 1UF

Phone: 0800 169 0190 

Department for Work and Pensions - GOV.UK (www.gov.uk)

  • 18 - 22 December - business as usual
  • 25 - 27 December - closed
  • 28 & 29 December - business as usual
  • 1 January - closed
  • 2 January onwards - business as usual