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Tell us about someone being abused or neglected

If you have a concern, please contact us and one of our advisers will be happy to listen and advise

Office hours:

Monday to Friday: 9.00am to 5.00pm
Telephone: 01744 676767
Email: contactcares@sthelens.gov.uk

If your problem is regarding someone who is vulnerable or at immediate risk outside of those hours, please contact our

Out of hours support - Emergency Duty Social Work Team (EDT)

Monday to Thursday: 5:00pm to 9:00am
Friday: 4:30pm to 9:00am
Saturday, Sunday and Bank Holidays: 9:00am to 9:00am (24 hours)

Telephone: 0345 0500 148
Email: EDT@halton.gov.uk

The service operates outside normal working hours at the following times:

The team will deal with problems such as:

  • Safeguarding issues for children and adults
  • Older people who are at risk or who need immediate help
  • Concerns about a person with a physical or a sensory disability
  • Support in coping with someone who has severe learning difficulties or mental health problems
  • Mental Health Act assessments
  • Act as an Appropriate Adult for juveniles and vulnerable adults
  • Homelessness
  • Liaise with and offer support to other agencies

If someone is in immediate danger - please contact the Emergency Services on 999