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Help and advice about domestic abuse

What is domestic abuse?

Domestic abuse is when one person uses controlling, coercive or threatening behaviour towards another person aged 16 years or over, and are personally connected. This can be current or ex-partners or family members, regardless of gender or sexual orientation.

Domestic abuse is unacceptable in any situation, no matter what stresses you are under. For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you.

Getting help

All incidents of domestic abuse should be reported to Merseyside Police, as soon as possible, via 101 or 999 in an emergency. There is a team of specialist officers who are trained to support people in vulnerable situations.

silent solution guide

If you find yourself in a dangerous situation and cannot speak use the Silent Solution. 

We understand it can take a lot of courage to do this, but it's the first step towards making sure you and your children (if you have any) are safe. Other local agencies will also be able to help you.

The Safe2speak Domestic Abuse Service is free to any resident of St Helens who is a victim of domestic abuse, whatever your living situation.

If you or someone you know is experiencing domestic abuse you can phone the team for immediate help, support and emergency accommodation. 


  • 01744 743200 (Monday-Friday, 8am-5pm) or;
  • 01925 220541 for 24/7 support and refuge

Here is the Safe2speak website.

Our commitment to tackling domestic abuse

As a local authority we are committed to tackling domestic abuse by:

  • Working together with our local communities on campaigns to raise awareness and eliminate tolerance of domestic abuse in St Helens  
  • Co-ordination of our activity to support victims and challenge and deter perpetrators
  • Ensuring that services work together to protect children from the ongoing harm and trauma of domestic abuse
  • Providing Community leadership in addressing and confronting the cultural aspects of domestic abuse
  • Moving our services from reactive to proactive to work to support prevention rather than managing crises
  • Listening to survivors' stories and ensuring that they influence our future approach
  • Training our teams and promoting the professional responsibility to report domestic abuse
  • Developing support for a whole family approach to domestic abuse - taking an 'asset-based approach' to the community
  • Using every opportunity or contact with residents to make every contact count
  • Improve our recording and data collection so that we understand the true scale and prevalence of this issue - which we can then use to improve services.