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Guidance

Any concerns which are not of an immediate Child Protection nature should be discussed or escalated within your own agency or setting before you consider a referral. (e.g. discussion with the Designated Safeguarding Lead or Line Manager)

Before you make a referral consider the following first:

  • Have you discussed your concerns with the family?
  • Is there any additional support/signposting that you could offer which would reduce or manage the concerns?
  • Have you considered completing a Common Assessment Form (CAF)/convening a Family Action Meeting (FAM)?

Following consideration of the above, all referrals require the completion of a Service Request Form. Failure to submit the form within 24 hours of contacting the contact centre will result in the referral being closed.

The Service Request form can be found under the Related Documents tab at the foot of this page.

  • Have you discussed your concerns with the family?
  • Is there any additional support/signposting that you could offer which would reduce or manage the concerns?
  • Have you considered completing a Common Assessment Form (CAF)/convening a Family Action Meeting (FAM)?

 

Following consideration of the above, all referrals require the completion of a Service Request Form. Failure to submit the form within 24 hours of contacting the contact centre will result in the referral being closed.

  • Please indicate if you are you requesting a service or providing information only?
  • All sections of the Service Request Form must to be completed.
  • If all sections are not completed this may lead to the form being returned to the referrer with the request for additional information to be provided.
  • Where possible please provide up-to-date contact numbers for parent/carers.
  • All sections within ‘signs of safety’ need to be completed.
  • Specific requests are to be made in the ‘what needs to happen’ section eg. what do you want CYPS to do with the information?

 

Please note that information only may not be screened, and may be closed with no further action taken.

Parent/carers must be notified that a referral will be made.

Professionals are unable to remain anonymous.

Non-child protection referrals received without a completed Service Request form and without the parent/carer being informed, may not be accepted. If you are unable to inform parent/carer you must record on the Service Request form the reasons why.

The contact will not be generated until this information has been provided. If the form is not returned within 24 hours, the contact will be closed.

Child Protection concerns must be reported through to the Contact Centre Adult & Children Team on 01744 676600 without delay and followed up in writing within 24 hours of making the call.

If a disclosure is made, where possible details of the date, time, person involved are to be gained. Does the child/young person have a mark or bruise? Are they scared to go home?

You must ensure parent/carers have been informed of referral unless there is evidence of significant harm or it is clear that to inform them would put the child/children at greater risk of harm.