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If you have a concern, please contact us for advice during our office hours of 9:00am to 5:00pm, Monday to Friday on 01744 676767, and one of our advisers will be happy to listen and advise.
If your problem is regarding someone who is vulnerable or at immediate risk outside of those hours, please contact the emergency duty social work team (EDT).
The team will deal with problems such as:
An EDT call handler will answer the phone and take details of the problem and your contact details. They will then pass this information over to an experienced and qualified emergency duty social worker.
At the earliest opportunity, the emergency duty social worker will contact you and give you advice and guidance over the phone on how to deal with the problem. Alternatively, they may:
Telephone: 0345 0500 148
The service operates outside normal working hours at the following times:
Monday to Thursday: 5:00pm to 9:00am
Friday: 4:30pm to 9:00am
Saturday, Sunday and Bank Holidays: 9:00am to 9:00am (24 hours)