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Welcome to Careline

Having a Careline alarm can be an important step in helping you or a loved one to remain independent in your own home, providing vital peace of mind for you and your family.

St Helens Borough Council's Careline was established to provide a monitoring and response service to support elderly and vulnerable people in maintaining independence and security within their own homes. 


Whatever tier you are assessed at, you will benefit from:

  • No fixed contract
  • 24-hour monitor and response service
  • Equipment supplied and fitted 
  • Equipment maintained
  • No exit fee

If you experience an emergency, with the touch of a button the specially trained Careline Control Room staff will respond quickly and sensitively to your needs.

  • On receiving your alarm call, an officer will make an assessment as to the most appropriate form of assistance required; e.g. calling one of your emergency contacts or the emergency services, and would make these calls on your behalf.
  • If you have fallen and are unhurt, a Careline officer will visit your home and assist you appropriately. However, if you sustain an injury as a result of the fall or are unwell, the Careline officer will call the emergency services as well as notifying your nominated contacts.

 How do Careline alarms work?

The alarms work using your existing landline telephone connection. When the alarm is activated it dials out to our 24/7 control centre and our experienced staff will deal with you emergency in appropriate professional manner.

At the installation of your service we will provide and fit a keysafe. This will allow quick access to your home for Careline staff and the emergency services and ensure that your situation is dealt with as quickly and efficiently as possible. All keysafes used are police-approved.

Please understand that...

Careline are an emergency response service and are therefore unable to assist with personal care and house work. Should you require help with these matters, we would be happy to assist you in making a referral through our Contact Centre. You can do this yourself by telephone - 01744 676767 - or by emailing contactcares@sthelens.gov.uk.

Unfortunately, our staff cannot deal with the ordering, collection or administration of any medication, but again will assist you in contacting the appropriate people on your behalf.