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St Helens Council Careline Service was established to provide a monitoring and response service to support elderly and vulnerable people in maintaining independence and security within their own homes.
If you experience an emergency, with the touch of a button the specially trained Careline Control Room staff will respond quickly and sensitively to your needs.
Careline have also been involved with several projects to maintain and support individuals in their own homes including:
At the installation of your service we will provide and fit a keysafe free of charge. This will allow quick access to your home for Careline staff and the emergency services and ensure that your situation is dealt with as quickly and efficiently as possible care.
Careline are an emergency response service and are therefore unable to assist with toileting issues and house work. Should you require help with these matters, we would be happy to assist you in making a referral through our Contact Centre. You can do this yourself by telephone - 01744 676600 or by emailing firstname.lastname@example.org
Staff are also unable to administer your medication, but again will assist you in contacting the appropriate people on your behalf.