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Advocacy and Caring resources

A carer is anyone, whatever age, who cares on an unpaid basis for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

A carer may live with, or apart from, the person they care for.


Under new legislation (Care Act 2014) if you are a carer you have a right, by Law, to receive a confidential assessment of your responsibilities and needs.  A carers assessment gives you the opportunity to:

  • Discuss what things are important to you in order to achieve a positive sense of well-being
  • Find out what support could make your life as a carer easier
  • Talk about your needs as a carer
  • Share your experience of caring
  • Understand how your role as a carer is affecting you
  • Get information and advice
  • Discuss any difficulties you have
  • Share your feelings about the future

If you would like a Carer's Assessment, please speak to one of our Contact Centre Advisors.

Contact Details

Telephone:  01744 676789 (Monday to Friday 8:00am to 6:00pm, Saturday 10:00am to 2:00pm)
Call in person:           Contact Centre, Wesley House, Corporation Street, St Helens, WA10 1HP
Email: contactcentre@sthelens.gov.uk

 Carers Leaflet

The service is delivered by St Helens Third Sector Consortium. This service provides information and advice to people on a wide range of issues (for example benefits advice, accessing care and support, homelessness, housing issues) and signposts individuals to statutory, voluntary and community organisations where applicable. It enable individuals to make informed choices about their health and social care (and related issues), thus empowering them to exercise choice and control.

Telephone: 01744 758034
Email: contact@informationsthelens.org.uk
Web: www.informationsthelens.org.uk
Address: Millennium House, 10-12 Bickerstaffe Street, St Helens, WA10 1DH

For any queries regarding the service please contact karl.pearce@casthelens.org.uk.

This service is being delivered by N-Compass.

The St Helens Advocacy Hub provides a single point of access to all advocacy services, to enable continuity of advocacy. It will provide a single gateway for the appointment of independent advocates under the Care Act 2014, the Mental Capacity Act 2005 and the Mental Health Act 2007, as well as non-statutory generic advocacy work available for adults accessing and dealing with Health and Social Care services.

The service helps people – particularly those who are most vulnerable in society – to:

  • Access information and services,
  • Be involved in decisions about their lives,
  • Explore choices and options,
  • Defend and promote their rights and responsibilities,
  • Speak out about issues that matter to them.

Contact Details

Telephone: 0300 303 0202 (calls to this number are charged at a local rate)
Address: Century House (Suite 6.4), Hardshaw Street, St Helens, WA10 1QW
Email: referral@sthelensadvocacyhub.net
Website: http://www.sthelensadvocacyhub.net/

St Helens Advocacy Hub Leaflet

For advocacy queries please contact kblair@ncadvocacy.co.uk