Updates to Early Help Services

St Helens Children’s Centres 
In order to continue to support the children and families of St Helens during the on-going Covid-19 crisis the Children's Centre will continue to offer the following support:

Via the Children's Centre Facebook page daily activities will be released, have fun and stay healthy. These activities will include crafts, sensory, musical and stories sessions.

Parents will be encouraged to participate with the activity at the same time and share feedback and photographs of the sessions.

Children who have been referred to the Chatterbox Programme for support around speech and language will be contacted by the Senior Early Years Practitioner and offered either group or one-to-one sessions via the Microsoft Team app.

Over Easter, craft resources packs will be distributed throughout the community (left on doorsteps) to enable children and families to participate in a range of Easter activities.

An online Easter bonnet competition will be held, and prizes left on families’ doorsteps for the winners

Baby Café @ Central Link and Sutton Children’s Centre’s
Group currently not running until further notice. 

Infant Feeding team contact numbers for support and advice 07763 873641 - 07919 305174 - 01744 371111

Baby Clinic @ Moss Bank, Parr, Sutton and Newton Children’s Centre’s 
0-19 home visits/face to face visits suspended

Birth visits and development checks are being completed by telephone calls if parents agree

Parents can contact clinics if any concerns – duty health visitor/school nurse available.

North 0-19 team, Moss Bank Clinic – 01744 624313

South 0-19 team, Station House, Thatto heath – 01744 624925

Woodside Healthcare 0-19 team, Haydock – 01744 624321

Addvanced Solutions
Drop in / groups cancelled until further notice

Providing telephone 01744 582 172 and email support: info@addvancedsolutions.co.uk

Facebook Page Addvanced Solutions CIC (closed Group)

Facebook Page Addvanced Solutions community network (open page)

Local Autism and Social Communication Service (LASCS)
Contact number 01744 673135

Telephone support available

Will provide signposting, direct and educational advice and support.

Working hours – Mon – Fri 9am – 5pm.

Cygnet - a 6-week course for families of children with a recent diagnosis of  autism spectrum disorder
No courses currently running

The Beacon Parent Support Group
Contact via Beacon Parent support group Facebook page

Career Connect
Operating a full service

No face to face support being provided until further notice

Support is via telephone call, skype and email 

To refer a young person for support:

ring the office number 01744 623151 which will be diverted to one of the team. 

email or phone me direct on 07980 601165 or stephen.bedson@careerconnect.org.uk 

Young people can self-refer using either of the methods above or access the team through Facebook: 


St Helens Chamber
Contact Name: Michelle 01744 742045

Recruiting: Yes

Course Content: Distance learning: 4-6 week online based working towards employability and Maths and English. Will in the future get them in to sit the Maths and English exam.

Talent Match
Contact Name: Stephen 07399528560 or email: Stephen.Mills@Youthfed.org

Recruiting: Yes, via phone and email

Course Content:

Personal development, working on confidence and self esteem

Ways 2 Work programme
Accepting referrals for any adult/YP 16+ regardless of circumstances or employment history.

Referral form is not essential

Contact number 01744 676131

St Helen’s Citizens Advice Bureau
Contact Telephone Number - 0344 826 9694

Website – www.sthelenscab.org.uk/about-us/

No drop ins face to face appointments

Health Trainer ClinicLifestyles Referral Programme @ Fourways Children’s Centre
No face to face appointments .All appointments being completed by telephone calls. Clients can self-refer for nutrition and exercise advice by calling 0300 300 0103

No clinics currently running until further notice. All appointments being completed by telephone calls. Clients can self-refer for nutrition and exercise advice by calling 0300 300 0103

Triple P Courses
Courses currently suspended.  Next course planned 22.4.20 families will be offered either online or telephone support. Parents can also access Triple P online and opt to complete the parenting programme (this has a cost of £70).

Triple P website - www.triplep-parenting.uk.net

Courses currently suspended – telephone calls being made to current cohort.Future courses group facilitator will contact, and families will be offered either online or telephone support 

Listening Ear
Accepting online referrals only https://listening-ear.co.uk/refer/  

Weekly appointments will continue to be scheduled as usual. We will offer telephone counselling for all clients aged 11+. For younger clients, we will offer telephone support to parents/ carers/ guardians and will work to build their capacity to support children’s mental health at home. All telephone support will be offered once per week in 50-minute appointments.

We will provide telephone counselling across all therapeutic services and for Amparo, we will offer a mixture of telephone and SMS support.

Courses currently suspended – telephone calls being made to current cohort. Future courses group facilitator will contact, and families will be offered either online or telephone support 

Parents in Mind
No groups currently running

Weekly telephone calls and WhatsApp groups for clients already accessing the service

Level 2 Support Panel
Level 2 panel is currently virtual. Requests will be looked at on an individual basis and the referrer will be contacted by email/telephone by one of the Partnership Co-ordinators to discuss the support needs

Youth Service
Accepting referrals as long as there is staff capacity. Once allocated, youth service will make contact with the parent and start trying to build some conversation with the young person, ready for when they can meet. 

Current cases, still in regular contact, sign posting to anything supportive or helpful.

No visits taken place in the current circumstances

St Helens Young Carers Centre
Online service Monday to Friday 10 -3pm.  A Young Carer staff member will respond to any questions or queries from Young Carers and their families.  To access this facility, go to website www.sthelensyoungcarers.org

Young Carers and their families can still contact us Monday to Friday 10 - 3pm on 01744 677279.  Calls will be returned within 24 hours. 

Referrals - leave a message on 01744 677279 with contact details and Young Carers will contact the referrer and take the referral details over the telephone.

Safe Families
Virtual support via phone calls and video calls- to both adults and children, from volunteers.

Regular phone calls/ video calls to families from Family Support Manager 

Family Support Manager can issue Foodbank vouchers to families if they need them and post or email them to families.

When other food donations come in, we can ask volunteers to safely drop these off.

If a family is in real crisis then we can assess as to whether we can safely put in face to face support, because if we didn’t then a crisis could escalate. This would be in exceptional circumstances, and if no covid-19 symptoms were present.

TAZ Clinic
TAZ clinic is currently closed. Young people under the age of 18 can “walk in” to our main  GUM clinic in St. Helens Hospital for contraception, sexual health screening and treatment.  The clinic is currently open at its usual times, but please check the links below for updates. Over 18’s should call the clinic on 01744 646473 to arrange a telephone consultation and to discuss their requirements. 

The TAZ Outreach Team are still accepting and screening referrals but we aren’t providing any face to face work with young people at this time. Contact will be via telephone (including text, Facetime, WhatsApp etc., as appropriate).  Young people who are currently open to the Team will continue to have contact via the same methods.

YPDAAT (Young People’s Drug and Alcohol Team)
Still accepting referrals - Contact Number 01744 676767 (your call will be forwarded to the team).

Support hours Mon-Fri 9 – 5pm

No face to face support. Providing telephone consultations to triage and face time/skype appointments.

Youth Justice Service
Currently not undertaking any new prevention work

Youth Justice Service are currently operating via telephone consultations and video contact with young people open to the service. 

Service enquiries can be made by calling St Helens Contact Centre on 01744 676789.

Referrals for prevention services can still be made but will not be actioned until further notice.

Ravenhead Foyer young people accommodation support
Can self-refer

Contact number 01925 593 723

Telephone support – interviews via skype.

Selina Cooper House
Referral only

Telephone Number – 01744 32238

Referral email – Selinacooperhouse@shap.go.uk

New Start Positive me
No courses currently being offered

Troubled Families Employment Advisers (DWP)
Current offer suspended due to staff redeployment (COVID-19)

Not accepting referrals

Urgent advice only

Chrysalis Centre for Change
Services suspended

Responding to emails and texts for service users

No new referrals

Details and updates including helplines and other support can be found on their website: www.chrysaliscentreforchange.co.uk

Continuing to accept new referrals via email: info@cgl.org.uk

New referrals will be telephone assessed.

1:1 support continues via telephone, Skype

RASASC for rape victims & families
face to face work temporarily suspended. All support for survivors will remain available including our ISVA and Counselling services. We are operating our Information Line remotely, so it will remain available as usual and we are accepting referrals for our services. Please contact us on support@rapecentre.org.uk or 07944578664 between the hours of 9.00-4.00.

We will continue to keep you informed of any changes and updates as we move through the coming weeks

Safe2Speak (domestic abuse service)
No face to face support or groups currently being offered until further notice

Continuing to accept new referrals

Support is provided via telephone and email
Free 24hr support helpline 01925 220541






The purpose of the Local Offer is to enable parents and young people to see more clearly what services are available for children with special educational needs and disabilities in their area, and how to access them.

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