St Helens Council Troubled Families (Families First St Helens) Privacy Notice

Who is the data controller for the information I provide?

St Helens Council is the data controller for the information that you provide. St Helens Council’s Children’s Service is committed to protecting your personal information. For further information please contact:

Why we collect your data

St Helens Early Help service provides a wide range of preventative and advisory services and each will rely on a legal basis for us to collect, share and retain your information.

It is very important that we are able to plan, monitor and realign our delivery of services to meet the needs of children and families within St Helens. To do this, we carefully and responsibly use the information we collect. Where personal information is used for statistical purposes we will ensure it is anonymised.

In certain cases, such as safeguarding inquiries and criminal investigations we are legally obliged to provide information to the Police. However, we have procedures in place that allows this to be carried out in a secure and confidential manner.

What is the legal basis for collecting and processing this data?

All organisations must provide a legal basis for processing your information. In most cases this is found in the new data laws of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For the Troubled Families programme we may use any of the following as a legal basis for processing your personal information:

A. Lawful basis for processing personal data under Article 6 GDPR

The processing is necessary for this reason:

(E) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

B. Additional condition for processing special category data under Article 9(2) GDPR

Special category personal data may be processed if:

(g) processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;

C. The DPA 2018 will provide a lawful basis to process criminal offence data (as required by Article 10 GDPR)

The local authority will collect the personal data under the public task basis (to fulfil their functions, in this case deliver services to troubled families) and fulfil our functions as a Government Department, in this case to improve services for troubled families).

  • The Digital Economy Act 2017.
  • The Children’s Act 2004.
  • The NHS Act 2006.
  • The Children’s and Families Act 2014.
  • The Crime and Disorder Act 1998.
  • Offender Management Act 2007.
  • The Education Act 2002.
  • The Localism Act 2011.
  • Local Government Act 2000.
  • Criminal Justice Act 2002.
  • Sexual Offences Act 2003.
  • Police and Criminal Evidence Act 1984.
  • The Children (Leaving Care) Act 2000.
  • Special Educational Needs and Disability Regulations Act 2014.
  • Immigration and Asylum Act 1999.
  • Education and Skills Act 2008.
  • School Discipline (Pupil Exclusions and Reviews) (England) Regulations 2012.
  • Education (Information about Individual Pupils) (England) Regulation 2013.
  • Protection of Children Act 1998 statutory gateways.
  • Welfare Reform Act 2012.

Information we may collect

The categories of information that we collect, process, hold and share include:

  • Name
  • Address
  • Date of birth
  • Gender
  • Ethnicity
  • Telephone numbers
  • Family member details
  • Social care assessments
  • Risk assessments
  • Schools attended
  • School attendance data.
  • Email address of parent/guardian
  • Medical and SEN needs
  • National Insurance number
  • Unique pupil numbers
  • Financial information/benefits
  • Intervention status
  • Reasons for referral

We may also collect information from authorised partner agencies in order to assist us in providing you with our services.

Who will your information be shared with?

St Helens Children’s Services work with a number of approved partner agencies and may be required to share your information with them in order to provide you with the services you require. In all cases we will ensure this is done in a secure manner, and the information is only accessed by those staff authorised.

These partners will also include organisations that we commission to provide children’s care and support. As they are delivering a service on our behalf these organisations must keep your details safe and secure, and as the data controller we will make sure that they comply with our required information sharing standards and protocols.

We may share personal information about you with the following types of organisations:

  • Health, Social Services, Housing Services and Providers, Police and Fire Services, Domestic Abuse Services, Substance Misuse Services, Young Peoples Services, Probation and HM Prison Services, Youth Justice Service, Health Visiting and School Nursing Services, Education Services, the Department for Work & Pensions, the Department for Communities & Local Government, Public Health and the Families Health & Wellbeing Consortium.

How long will you keep this information for?

We will only keep your information for as long as it is required to deliver the services that we provide. To comply with the national troubled families programme, we are required to retain information from the commencement of the programme in 2014 until the end of the programme.

How will my information be stored?

Your information will be stored securely on our computer databases. Access to these databases will be restricted to those who are entitled to view and process your data. If the information is collected in a paper format we will also ensure it is kept secure and destroyed when no longer required.

Will my data be transferred abroad?


What rights do I have when it comes to my data?

Right to complain to the Information Commissioner's Office (Tel: 0303 123 1113, Online:, Post: Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF).

For a fuller explanation of these and other data protection rights please visit our data protection webpage.


The purpose of the Local Offer is to enable parents and young people to see more clearly what services are available for children with special educational needs and disabilities in their area, and how to access them.

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