Welcome to sthelens.gov.uk

Best place to find information and services that your council provides...

Report a Problem

What can I report?

You can report most issues to us using the Report it feature...

  • Roads/potholes
  • Pavements
  • Street lighting
  • Recycling
  • Brown Bin collections
  • Bus stop
  • Flytipping & Graffitti
  • Food Hygiene
  • Pest control
  • Streetlights
  • Litter
  • Drains
  • Dog fouling

To report an incident online

You will need to:

  1. Have a recent version of a internet browser software installed on your device, such as Internet Explorer 9 or Google Chrome.
  2. If you have an account, login or to create an account (required once only), click the Register now button and fill in the registration form, click on the Register button to submit your account request.
  3. Once logged in - click on the 'Report it' link and select the category you require; for example Dog Fouling. Fill in the form and submit your report.


If you haven't already done so, please take the time to register to use the Report It feature as this will allow you to report future issues via the mobile app.

Now tell us what the problem is!


Save time - report incidents using our smart phone app

Download our smartphone app onto your apple, blackberry or android phone. The app is suitable for all phones with GPS.

St.Helens App