Apply for a resident's or visitor's permit

Before you apply!

You must read the 'Information for Applicants' document below.

More information about residents' parking permits can be obtained by contacting our Traffic team.

Email: traffic@sthelens.gov.uk

Telephone: 01744 676398

More information on residents' parking (Word doc) [251KB] (opens new window)

If you live within a council-designated residents-only parking area and keep and use a car, van or motorcycle on a full-time basis, you will normally qualify for a permit.

No charge is made for the provision of initial permits.

St Helens Borough Council issues visitors' permits and scratchcards. 

If you are a home owner and live within a qualifying residents parking area, you may be eligible for a visitor's permit and scratchcards. 

Rented accommodation

A visitor permit will only be issued to the owner of a property. 

If you have a tenancy agreement, you will need to contact your landlord/letting agents to apply for this permit on your behalf.  

Tenants living in a Housing Association property can apply directly to the council for visitors' permits or scratchcards. 

Applicants will need to provide evidence of proof of ownership of property or the housing association tenancy agreement on application for the permit.

Before you apply

• Please note when using a visitor's permit that the maximum stay per vehicle is a single, continuous, unbroken period of 4 hours within any single calendar day, within the Residents' Parking Area for which the visitor's permit is valid.
• It is therefore not acceptable to change the clock of a visitor's permit to prolong the duration of the stay of a vehicle.  Residents not adhering to this regulation will be classed as abusing the scheme and may have their permit revoked and be liable to a Penalty Charge Notice.
• The address label within the plastic pouch to the front of the permit MUST be displayed at all times. If the address label is misplaced or damaged please contact 01744 676398 to arrange for replacement. Handwritten/home made address labels are not permitted and as such are liable to a Penalty Charge Notice.
• Visitors' permits must not be altered, defaced or tampered with in any way. If a permit is on display in a vehicle parked in a resident's parking bay and that permit has been altered, defaced or tampered with then this will be deemed as an invalid permit and may be liable to a Penalty Charge Notice.
• There is a £20 charge for a replacement permit should the permit be lost, stolen or defaced.   A new replacement permit can be applied for, free of charge, 3 years following the date of issue.  
• There can only be one visitor's permit per household and on issuing of a new visitor's permit, all previous visitors' permits issued to the address are invalid and are liable to a Penalty Charge Notice if utilised.

How do I apply?

To apply you can telephone us on 01744 676398 or email your request to traffic@sthelens.gov.uk. 

What do I need to apply?

Evidence of ownership of property or housing association tenancy will need to be provided with a valid application.

Where do I collect my permit from?

Permits will be posted directly to residents following a valid application.

A visitor permit will only be issued to the owner of a property. If you have a tenancy agreement, you will need to contact your landlord/letting agents to apply for this permit on your behalf. This is not applicable to housing association tenants. For more clarification on this issue, please contact 01744 676398.

Proof of ownership of property/housing association tenancy agreement is required on application for the permit.

Download, complete and return the resident's parking application form, along with the following documents:

• The form V5 (log book) for the vehicle or valid Motability documentation
• Your insurance certificate
• Any additional means of identifying you as living at the address within the residents' parking area. This may be a utility bill, tenancy agreement etc.
• A completed resident's parking application form

You can  download the application form (Word doc) [77KB] (opens new window)

As outlined in 'Information for Applicants', documents should be returned to traffic@sthelens.gov.uk

The above documentation can be provided as an attachment, screenshot or photograph as long as they are legible.

If you have only recently moved into your property

Your V5 document (log book) may still show your previous address.

In this case a temporary, one-month permit can be issued, during which time you should obtain an amended form V5 showing your new address from the DVLA. The instructions on the form V5 will tell you how you should do this.

For more advice, please contact 01744 676398 or email traffic@sthelens.gov.uk.

Download, complete and return the resident's parking application form, along with the following documents:

• The form V5 (log book) for the vehicle or valid Motability documentation
• Your insurance certificate
• Any additional means of identifying you as living at the address within the residents' parking area. This may be a utility bill, tenancy agreement etc.
• A completed resident's parking application form

You can  download the application form (Word doc) [77KB] (opens new window)

As outlined in 'Information for Applicants', documents should be returned to traffic@sthelens.gov.uk

The above documentation can be provided as an attachment, screenshot or photograph as long as they are legible.

If you have only recently obtained the vehicle

It may be that your V5 (log book) still shows the previous owner or you may not yet have a V5 if the vehicle is new. In this case, a temporary, one-month permit can be issued to you. 

• If you have purchased a new vehicle you should automatically be issued with a form V5 by the DVLA soon after buying the vehicle. 
• If the vehicle has a previous owner you should obtain an amended form V5 showing your name and address from the DVLA. The instructions on the form V5 will tell you how you should do this.

For more advice, please contact 01744 676398 or email traffic@sthelens.gov.uk.  

If you currently have a full resident's parking permit, you may receive a letter inviting you to renew your permit around one month before the permit expires.

How do I apply?

Download, complete and return the resident's parking application form, along with the following documents:

• The form V5 (log book) for the vehicle or valid Motability documentation
• Your insurance certificate
• Any additional means of identifying you as living at the address within the residents' parking area. This may be a utility bill, tenancy agreement etc.
• A completed resident's parking application form

 You can download the application form

Applications for vehicle-specific resident parking permits can be made by email via traffic@sthelens.gov.uk.

It is your responsibility to ensure that any vehicle registered at your address is displaying the correct permit.

For more advice, please email traffic@sthelens.gov.uk or phone 01744 676398.

Residents who live within the area covered by the matchday parking scheme may apply for a permit for any vehicle they own or are keeping at their address for work purposes. 

You can apply for a matchday parking permit by emailing traffic@sthelens.gov.uk. You must supply evidence of the following documents via photograph, screenshot or download to obtain a permit:

• Completed matchday parking scheme application form (download below)
• Evidence that the vehicle is registered at your property, for example, the vehicle registration document (V5 or log book), mobility documentation or, if it is a company car, a letter from your employer confirming the vehicle details.
• Proof of residency, for example, public utilities bill or bank statement, showing name and address of applicant.

Permits will be posted within two to three working days following receipt of a valid application. 

You can also apply for a matchday parking permit by contacting 676398. We will assess your application and arrange an appointment at the Customer Hub in the Town Hall. You will need to provide evidence as stated above during the appointment for a permit to be issued.

The scheme operates on matchdays and on days when events are taking place at St Helens RFC stadium. On those days, between the operational times of 11am and 10pm, only vehicles displaying a valid permit are legally able to park in the scheme area.

A matchday parking permit does not guarantee that a space will be available for your vehicle either outside your property or within the scheme area. Spaces cannot be reserved.

Residents who live within the area covered by the access permit scheme within Rainhill may apply for permits to allow for parking on the public highway by drivers accessing a property within the scheme. 

You can apply for access parking permits by emailing traffic@sthelens.gov.uk. You must supply evidence of proof of residency, for example, public utilities bill or bank statement, showing name and address of applicant.

Permits will be posted within two to three working days following receipt of a valid application. 

You can also apply for these permits by contacting 01744 676398. Your application will be assessed and an appointment for permit collection made at the Customer Hub in the Town Hall in St Helens town centre. You will need to provide evidence as stated above during the appointment for a permit to be issued.

The scheme operates during the times as depicted on the signs entering the scheme area. As this is a moving traffic violation, enforcement of the scheme is undertaken by Merseyside Police.

A parking permit does not guarantee that a space will be available for your vehicle either outside your property or within the scheme area. Spaces cannot be reserved.