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Reopening Contact Centre prepares to welcome back residents

Article date - 20 July 2021

Residents in need of face-to-face support and self-service will be welcomed back to St Helens Borough Council’s Contact Centre as it reopens on Wednesday 21 July, 10am.
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The centre at Wesley House, Corporation Street will initially reopen by appointment only, rather than the normal take-a-ticket system. 

Face-to-face appointments at the Contact Centre are available, but for now will be done by video call service, which the reception team are happy to support with. 

To keep you and the staff safe at this time, please arrive no earlier than five minutes before your appointment. 

If you do drop in, staff can help you to book time to use self-service kiosks, or book a telephone appointment for support with benefits and Council Tax Reduction applications, Blue Badge applications and Tell Us Once appointments. 

And you can still pop in to make a card payment by using the payment kiosk, or at reception. Unfortunately, there is no facility to accept cash payments. 

You can also drop documents off with reception, but residents are still encouraged to send these in by email, or to drop them into the clearly marked mailbox at the front of the building. 

Documents must be in a sealed envelope and clearly marked with your name, the contents and who and where you need them to go. 

If you would like help with using self-service kiosks, the reception team will be happy to help you. 

Easy to use, the kiosks allow residents to apply for a service, report a problem, find out about Universal Credit or check the progress of an outstanding call. 

One kiosk even enables residents to make payments, including Council Tax, school meals, mortgages and business rates, all at the touch of a button. 

Contact Centre opening times: 

Monday to Friday – 10am to 2pm (appointments only) 

Monday to Friday – 10am to 2pm (document drop off / scanning) 

Contact Centre phone lines and hours: 

Need an appointment? Then call to arrange the best time for you: 

General Enquiries – 01744 676789 

Monday to Friday – 8am to 6pm 

Saturday – 10am to 2pm 

Benefits Enquiries – 01744 676666 

Monday to Friday – 8.45am to 5.15pm 

Council Tax Enquiries – 01744 675255 

Monday to Friday – 8.45 to 5.15pm