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What can Supporting People do for you?

Your housing support service will incur a weekly charge. If you are eligible for Supporting People subsidy we will meet some or all of this charge on your behalf.


To apply for Supporting People subsidy you will need to complete a Supporting People application form. Your support provider will help you with this form.


Contact us by telephone on: 01744 671608 or by email at: supportingpeople@sthelens.gov.uk

Your housing support service will incur a weekly charge. This is charged to you by your Housing provider. If you are eligible for Supporting People subsidy we will meet some or all of this charge on your behalf.


To apply for Supporting People subsidy you will need to complete a Supporting People application form. Your support provider will help you with this form. See the quick step by step guide to applying for further details.

 

Step by Step Guide to Applying for Supporting People Subsidy


Step 1: Fill in the application for Supporting People subsidy:

Your support provider will help you to fill in the Supporting People Application form, they will attach a copy of either your tenancy or support agreement and send it to us at:
Supporting People Team, Ground Floor, St Helens Town Hall [via planning reception], Victoria Square, St Helens WA10 1HP.

Step 2: We will check if you are in receipt of Housing Benefits:

We will send you a receipt letter within 5 working days to let you know we have received your form. We will then contact St.Helens Council Housing Benefits to check if you are in receipt of Housing Benefits. If you have requested a Fairer Charging assessment we will arrange this for you.

Step 3: We will arrange to pay your support charges:

As soon as Housing Benefits or Customer Finance have confirmed you are eligible, we will arrange to pay your support provider on your behalf.

Step 4: We will send you a confirmation letter:

We will send you a letter to let you know what date we will be paying from and how much we will be paying per week. Please keep this letter in a safe place.
We will keep you informed every step of the way and if any further information is required we will get in touch to let you know.

If you are in receipt of Housing Benefit, you are automatically entitled to Supporting People subsidy, if you are living in one of our contracted services.


After we have received your application form, we will check with  Housing Benefits to confirm if you are in receipt of Housing Benefits. Once this has been confirmed to us we will make payments directly to your support provider on your behalf. You will receive a letter from us confirming what date we are going to pay from, and how much we will be paying per week. Please keep this letter in a safe place.


It is very important that you notify us of any changes in your circumstances, such as if you go into hospital or if you find out that you are no longer eligible for Housing Benefit, as this will affect your Supporting People subsidy. Your support provider will help you with this.

If you are not in receipt of Housing Benefit you may still be able to apply for Supporting People subsidy. You can apply for a Fairer Charging Assessment.

We will arrange for a member of the Customer Finance Team to contact you to carry out a financial assessment. They will then let us know if you are eligible for any help with your charges.

The Fairer Charging Assessment is a financial assessment which will let us know if you are entitled to any help with your housing support charges.


We will arrange for a member of the Customer Finance Team to contact you. A family member can also attend if you would like them to.

As a guide if you have more than £23,250 savings you will not be eligible for assistance, however if you have under £23,250 savings you may be eligible to some help with your support charges.

Remember, even if you are not eligible now, there may come a time in the future when your savings will drop below £23,250 and you can re-apply for Supporting People subsidy at any time. Your support provider will help you with the forms.

You do not need to have a financial assessment if you do not want to. If you choose not to, you will have to pay the cost of your housing related support directly to your provider.

If you have recently been advised that you are going to be transferring onto Universal Credit please speak to your support Provider as soon as possible.

The reason for this is because you live in supported accommodation therefore we need to check the information that the Department for Works & Pensions holds about you is correct. Your support provider is there to help you through this process.

If you are in receipt of Supporting People subsidy and your situation changes you may find that this could affect your Supporting People subsidy.

Some examples of changes which may affect your subsidy are:

• If you find out that you are no longer entitled to Housing Benefits
• If you go into Hospital for more than 13 weeks
• If you stop receiving support
• If your partner is receiving payments and passes away

We are here to help and to guide you through the process. Below is a guide to different changes and what you need to do:

I am no longer entitled to Housing Benefits:

You should speak to your support provider as soon as you can. You may still be entitled to some financial assistance through a fairer charging assessment. You may need to fill in another application form. Your support provider will help you with this. Then we can arrange for a financial assessment on your behalf.

I am going into Hospital and may be in for a few weeks:

Supporting People will continue to pay for up to 13 weeks in hospital, after this we will check if it is planned for you to return to your home.

My support has stopped:

Please let us know if your support has stopped altogether as we pay for the support to be in place to help you to stay at home. We will look into this on your behalf and let you know as soon as we have some further information for you.

My partner has passed away, they were receiving Supporting People subsidy:

Your support provider will help you through this difficult time. Our updated application form is signed by both applicants, so we would not need to come back to you to ask you to fill in a new form. If we have your details on the form we will simply check if you are now in receipt of Housing Benefit. You may receive another letter from us, but this is just to confirm that the Supporting People payments are now in your name.

St.Helens Council now has a facility where you can call the Contact Centre and let us know if your relative has passed away. They will send the details through to all the sections of the Council in order for your records to be updated.


All of the information is treated in the strictest confidence so will only be used to update records where services are in place.

 

What is general data protection regulation?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU).
St Helens Council Supporting People have signed a data sharing agreement with all of our contracted service providers detailing the requirements in relation to the new regulations.
Further information on St Helens Council's data sharing protocols and privacy details can be found via the link at the bottom of the page.