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At Private Sector Housing we work hard with tenants and landlords to help improve housing conditions and to make sure houses remain in a good condition for the person or family who lives there. The type of tenants we deal with are mainly people who rent their homes from a private landlord and this can include -
There is a legal 'minimum standard' houses must reach to ensure the tenant and his/her family stay safe and warm. The Housing Act 2004 gives housing officers certain powers to help us make sure a landlord complies with his legal duties.
If you suddenly have an emergency such as a leaking water pipe then call your landlord immediately; if its a gas leak call NATIONAL GRID 0800 111 999.
However if you become aware of general disrepair issues in your house then you should follow the steps below: -
A landlord is allowed to have a ‘reasonable time’ to do repairs, but the 'time' allowed will depend on the type of repair needed.
A landlord must make sure the house they rent out is safe to live in and it does not affect the tenants health, safety or well-being. A landlord is legally responsible for all repairs to: -
The landlord must give you their contact details or their managing agents contact details which includes: -
You should be aware though that the landlord retains the right to do regular checks on your home but they must give you at least 24 hours notice, and they must come at a time convenient to you.
If you have any complaints regarding your landlord especially if you believe work has not been successfully completed despite you talking to him/her about the issues, then you can report these problems to the private sector housing team by,
Telephoning: 01744 676789
Writing to: Peoples Services, Private Sector Housing, Town Hall,
Victoria Square, St Helens WA10 1HP
If you live in rented accommodation you can expect your home to be in good repair, warm, secure and free from health and safety hazards. Laws apply to landlords of rented property to ensure these standards are provided. The Housing Act 2004 states that any landlord who provides rented accommodation has a legal duty to ensure the accommodation provides a healthy and safe environment for the tenant to enjoy.
Generally the minimum standard for any room, flat or house that is offered for letting is:
The Councils aim is to encourage landlords to supply property that provides a high standard of accommodation that complies with the standards stated above. However, if you are experiencing problems that are affecting conditions in your property and you believe a good standard is not being achieved then the pages related to the Private Sector Housing site should provide information on the type of help we may be able to offer you.
Contact can be made with Private Sector Housing by one of the following methods:
Telephone: (01744) 676789
If you live in a house in multiple occupations (HMO), for example a bedsit with shared bathroom or kitchen, then the landlord is responsible for the cleanliness and maintenance of these areas, known as 'common parts'.
A tenant will only have exclusive use of their own room, so if you are unhappy with the condition of the common parts, main structures of the building, or any of the facilities provided you are justified in complaining to your landlord about this.
As stated above even in a HMO the landlord must display:
However, occasionally you may feel your landlord is not listening to your concerns and if this is the case then you may feel you would like to talk to a member of the housing enforcement team. When a landlord refuses to do repairs then we will try and work with him/her to get the repairs done. If this still fails then we have formal powers to take action.