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We aim to deliver excellent, cost-effective services to meet the needs of customers and residents.
Service Standards set out what you can expect from the service in terms of speed and quality. Standards have been set up in consultation with residents to identify the issues that you you care about most.
The Housing team aim to deliver the following service standards to our customers:
We have a legal duty to protect your personal data.
The use of your personal data is controlled by the Data Protection Act, which relates to any living individual. For further information on your rights or for further details on how to request information, please look at the Council's Data Protection page.
We may be required to process your personal data in order to perform tasks that we have a duty to carry out in providing a range of Housing services. Where necessary, we may share information with organisations who provide services for and/or on behalf of St.Helens Council’s Housing department. Please note that your health data is not shared and no personal data will be used for marketing purposes with third parties.
This could include sharing data with the following businesses or organisations:
In some instances we have statutory duties to retain data for a set period of time. Your data will be retained for as long as you receive a service and thereafter for a period of: