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Housing Service Standards

We aim to deliver excellent, cost-effective services to meet the needs of customers and residents.

Service Standards set out what you can expect from the service in terms of speed and quality.  Standards have been set up in consultation with residents to identify the issues that you you care about most.

The Housing team aim to deliver the following service standards to our customers:

We will:

  • Be professional, courteous and polite
  • Be sensitive to individual needs and requirements
  • Treat you with respect
  • Consult with you on the services we provide, so that we can constantly seek to improve
  • Respond positively to your comments or complaints
  • Respect your confidentiality
  • Provide an interpreter, if required
  • Monitor our performance and tell you how we are doing
  • Train and support our staff to provide a first class service