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Housing advice and homelessness

Housing Options

If you need help or advice on any housing issue within St Helens then we can help.

Whether you're a homeowner or tenant with problems with your existing home, or you are looking for a new home, we can point you in the right direction.  Further information is available in the Housing Options Booklet or you can contact us.

Every local authority has a duty to prevent homelessness or to provide advice and assistance to people who are homeless or  who are threatened with becoming homeless.  We can provide you with the advice and information that you need, should you  lose or be at risk of losing your accommodation.  We've listed some examples of scenarios that we can provide assistance to    prevent you becoming homeless;

  • Living with family members who have asked you to leave
  • Problems with your landlord or tenancy
  • Domestic Violence
  • Violence or harassment from outside your home
  • Poor property conditions
  • Served Notice to leave a property
  • Struggling with financial costs of your home
  • Relationship breakdown with a partner

As well as providing advice and assistance to homeless people we also provide general housing advice and assistance to homeowners, tenants and landlords.

Rough sleeping is the most severe form of homelessness.  If you've seen someone sleeping rough or who may need our support in St Helens then contact us.  

We need the location, a basic description together with the date and time.  Alternatively report via Street Link

Telephone 01744 675150 - Housing Options & Advice Team (Monday, Tuesday, Thursday & Friday 9.00am to 5.00pm / Wednesday 10.00am to 5.00pm)

0845 0500148 - St Helens & Halton Council Emergency Duty Team (Emergency advice or assistance outside office hours)

Call in Person Housing Options and Advice Team, 2nd Floor Millennium Centre, Corporation Street, St Helens (Monday, Tuesday, Thursday & Friday 9.00am to 5.00pm/ Wednesday 10.00am to 5.00pm)

Write to us Housing Option and Advice Team, 2nd Floor Millennium Centre, Corporation Street, St Helens, Merseyside, WA10 1HJ

Email HousingAdvice+Options@sthelens.gov.uk