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Home Improvement Agency

The Home Improvement Agency aims to provide you with guidance and assistance to carry out repairs, improvements or adaptations to help you continue living independently in your home in comfort and safety. Our services include:

  • Handyperson service
  • Equipment and adaptations
  • Care and repair
  • Affordable warmth
  • Benefits advice
  • Assistive technology

For further information, please visit the Home Improvement Agency website or take a look at our leaflet.

Contact us

Tel: 01744 676555

e-mail: homeimprovementagency@sthelens.gov.uk

Housing Assistance Policy

We remain committed to improving the condition of the housing stock in the Borough across all tenures and to using the powers available to achieve this.

The Housing Assistance Policy sets out how we intend to use powers under the Regulatory Reform (Housing Assistance) (England and Wales) Order 2002 to improve the quality of privately owned houses for those most in need.

Change to Servicing and Maintenance of Stairlifts, Vertical lifts and Track Hoists

From 1 July, if you have a stairlift, vertical lift (through floor lift) or ceiling track hoist installed in your home that is the responsibility of St Helens Borough Council, in the case of all breakdowns and repairs, you should contact Prism Medical UK Ltd on 01924 840100. This cover is a 24-hour breakdown service, 365 days per year.

Prism Medical UK Ltd will also complete twice-yearly service visits and will contact and pre-arrange these with you when the service is due. When visiting, the engineer from Prism Medical will introduce themselves and they will have photo identification. They will carry out a service, apply a service sticker to the equipment and will complete a report. They will operate a Covid-19 safe system of work.

You should have received a letter with this information to your home; however if you have any queries please call the Home Improvement Agency on 01744 676555.