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Public consultation

We value your views – and regularly ask residents and communities what they think about issues that might affect them, their families or the areas they live in.

To find out about consultations that may affect you, visit our consultation suite. For each consultation this 'one-stop shop' explains:

  • Why we’re consulting and what we hope to achieve.
  • Who we are consulting with - and how we are doing it.
  • When - and for how long each consultation will last.
  • How to take part in more general online surveys - so you can give us your views on current issues

For more information about how we consult with residents download our Consultation Code

Current Consultations

Have your say about the Library Service in St Helens

Residents, and those who work and study in St Helens, are being invited to have their say on how their library service could be run in the future.

St Helens Council is facing unprecedented financial challenges, and as such is reviewing how it provides a number of its services including its library service. The council has a legal responsibility to provide a comprehensive and efficient library service for all in the local area. In addition, the Governments’ Libraries Taskforce recently published their Ambition for Public Library Services, encouraging all library services to review their service provision regularly to ensure that it meets the needs of its local community and provides value for money.

With this in mind, the library service in St Helens is conducting a review to examine how people currently use their library service, what they like or dislike about the service, and how they would like to use it in the future. They also want to know about residents’ internet usage in order to better understand the way people obtain information and how libraries could support this.

The survey is open to both library users and non-users who live, work or study in St Helens.

You can have your say by simply going online at www.sthelens.gov.uk/librarysurvey2017. Alternatively, you can pick up a hard copy of the survey from:

  • Any of the 13 libraries in St Helens
  • Council run leisure centres
  • Reception, Town Hall, Victoria Square, St Helens, WA10 1HP
  • Contact Centre, Wesley House, Corporation Street, St Helens, WA10 1HF
  • Reception, Atlas House, Corporation Street, St Helens, WA9 1LD

Completed surveys can be returned to any of the above.

The review starts midday on Thursday 9 March and will last for 6 weeks until Friday 21 April.

Suggestions provided within the survey will form part of the proposals made to the council’s Cabinet. These proposals, once agreed at Cabinet, will be available for further public consultation at a later date.

Home to School Transport Policies for SEND and Post 16 SEND

The Local Authority is currently consulting on its Home to School Transport Policies for SEND and Post 16 SEND.
For further information please see our Home to School Policy page

The Consultation will run until 23rd April 2017. There are 3 drop in sessions for parents/carers to attend.

  • Tuesday 28th March 2017 4.30pm - 7.00pm at the Town Hall
  • Wednesday 29th March 2017 10.00am - 12.00pm at Lansbury Bridge (this session is aimed at parents/carers with children attending Lansbury Bridge)
  • Wednesday 29th March 2017 1.00pm - 3.00pm at Mill Green (this session is aimed at parents/carers with children attending Mill Green).

If parents/carers wish to comment on the Consultation, all comments can be sent to schooltransport@sthelens.gov.uk


Register Office Customer Survey

Have you used our register office recently? We would like to here from you! Complete our short survey and let us know how we did.


St.Helens Council Satisfaction Survey

If you contacted us about a service, we are interested to know about your customer experience. If you could take a few moments to complete the questionnaire and we will use this information to improve our services for the future.