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Our customer services team is the first point of contact for the Council and we are committed to providing high quality, accessible, services to meet the needs and expectations of our customers.
You can use our Self Service section to log problems, book services or check your council tax 24/7
You can also download our app and access our services on the move!
Our team are available at our Contact Centre reception from Monday to Friday 9am till 5pm and our phonelines are open 8am to 6pm weekdays. Our telephone service is also available on Saturdays between 10.00am to 2.00pm.
Our Revenues and Benefits team are available for enquiries about Council Tax (01744 675255) and Housing Benefit (01744 676666) Monday to Friday 8.45am - 5.15pm (except Wednesday's when the lines open at 10am and on a Friday when the lines close at 5pm)
The team are also on our counters at Wesley House Monday to Friday from 9am till 4:30pm (except on Wednesday's when the counters open at the later time of 10am).
If you need to report a concern or request a service you can call the team on 01744 676600 9am - 5pm Monday to Thursday and 9am - 4.30pm on a Friday. There is also an out of hours team for emergencies available on 0345 0500 148 . You can find more information on our Social Care pages
Download our app from your app store (just search for St Helens Council) and you can book and apply for services as well let us know about any problems. Visit our digital pages for more information.
We will not tolerate aggressive or abusive behaviour or language towards Council officers and will terminate phone calls or interviews where this is displayed.
If you contacted us about a service, we are interested to know about your customer experience. If you could take a few moments to complete the questionnaire and we will use this information to improve our services for the future.