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Compliments, Complaints and Performance

Compliments

St.Helens Council is committed to providing the best possible standards of service. We welcome and value any compliments you may have regarding the services we provide.

If you are happy with the Adult Services that you receive please let us know. You can write to us, call us or email us using the details below:

St.Helens Council Contact Centre
Wesley House
Corporation Street
St.Helens WA10 1HF

Tel: 01744 676789
Email: contactcentre@sthelens.gov.uk

For more information on compliments please read Are we getting it right in Adult Services?

 

Complaints 

Adult Complaints

Complaints about Adult Social Care and Health Services are handled by a dedicated Complaints Team.  

If you wish to complain specifically about Adult Social Care and Health services you may contact the Complaints Team directly. You can write to us, call us or email us using the details below:

Adult Complaints Team
St.Helens Council
2nd Floor Gamble Building
Victoria Square
WA10 1DY

Tel: 01744 674360 / 01744 674362
Email: adultcomplaints@sthelens.gov.uk

For more information on complaints please read Are we getting it right in Adult Services?

Children's Complaints

A dedicated complaints team also handles complaints about Children and Young People’s Services.  

For complaints involving Children and Young Peoples Services you may wish to contact the Children and Young Peoples Complaints Team directly. You can write to us, call us or email us using the details below:

Childrens Complaints Team
St.Helens Council
2nd Floor Gamble Building
Victoria Square
WA10 1DY

Tel: 01744 671861
Email: childrencomplaints@sthelens.gov.uk

For more information please read Are we getting it right in Children's Services?


Anonymous Complaints

We understand that there might be some times when you want to complain but do not want to tell us who you are.  We will investigate and react to all complaints, whether we have your contact details or not.  If we don't have your details we will not be able to tell you the outcome of your complaint.

Advocates

You may wish to ask someone to help you in making a complaint against a Council service.  This person is called an advocate.  It is up to you to appoint someone to be your advocate.  It could be a relative, friend, someone you trust or a voluntary agency.  You can read more about this on our Advocacy page.

Once you have appointed an advocate, we will be dealing directly with them until the investigation is complete.  It is your right to inform the Council that you no longer wish to complain to us, via your advocate, at any stage during the investigation.


Performance

Our Local Account will tells you about the Adult Social Care services delivered each year.  It shows how St.Helens and its partner agencies worked together to meet the health and social care needs of St.Helens residents.  It also sets out future challenges and priorities for 2015/16.

The Market Position Statement gives details of provision and any potential areas for growth by voluntary sector or provider services.