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Scam advice

Last reviewed on 3 June

Be scam aware

Read about the current scams circulating during the COVID-19 outbreak.

How can I protect myself from doorstep crime?

  • Be wary if someone turns up unexpectedly.
  • Keep front and back doors locked.
  • Use the door viewer or nearby window when answering the door. Door chains are also useful.
  • Be aware of current social distancing requirements – ask them to stand at least 2 metres away if possible.
  • Don’t feel embarrassed – genuine callers expect you to be careful. Do not feel you are being rude by saying NO. You could always say that you need to call a relative.
  • Always ask for identification badges of anyone you answer the door to, but don’t rely on them. Identity cards can be faked – phone the company to verify their identity.
  • Never let people try to persuade you to let them into your home even if they are asking for help – they may not be genuine. If someone is persistent, ask them to call at another time and arrange for a friend or family member to be with you.
  • Never agree to pay for goods or give money to strangers who arrive at your door.
  • Never give out your personal information, like bank details, to anyone who arrives at your door.
  • Do not be enticed by the offer of cheap goods or quotes for work.
  • If you’re not sure, don’t answer the door.

What action should I take if someone visits me and I think they’re a doorstep criminal?

  • Keep the caller out of your house, ask them to leave and call the police immediately by dialling 101.
  • You might also want to try to alert a family member or attract a neighbour’s attention but you should always contact the police first by dialling 101. The police would much rather attend a false alarm than have someone fall victim to a doorstep criminal.
  • If the person refuses to leave your door, or you feel threatened or scared call 999 and ask for the police.
  • Note down their description and the description of any vehicle they’re using, including make, model, colour and registration number.

To report a crime, always call 999 in an emergency. Alternatively, you can call 101 in a non-emergency, or contact @MerPolCC or @CrimestoppersUK on Twitter.

Guidance for business

The Fraud Advisory Panel has set up a coronavirus fraud watch group, who meet weekly to share information on emerging fraud threats and trends.

It aims to act as a conduit to warn the public, private and third sectors about coronavirus fraud risks and the preventative actions that can be taken. Read the latest updates and advice.

No available links.

No available documents.