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Last updated Thursday 1 October
People in St Helens who are working or self-employed and on a low income, who must self-isolate due to Covid-19 and cannot work from home, may be able to access a £500 lump-sum payment from the government.
You could be eligible for help towards the cost of your council tax if you’re on a low income or claim certain benefits, including Universal Credit. Find out more and apply for council tax reduction.
If you are having problems paying your council tax instalment in May and pay by Direct Debit, please contact us on 01744 675255 and we will look to adjust your instalments.
In addition to the above, the government is providing a hardship fund to support residents with their council tax. The funding is primarily intended to provide additional council tax support to existing working-age claimants in receipt of council tax reduction.
If you are in receipt of council tax reduction, an award will be automatically applied to your council tax account.
Local Housing Allowance (LHA) rates that are used to decide Universal Credit and housing benefit for private renters increased from 1 April 2020.
The LHA rate is set according to the number of bedrooms your household needs.
This increase is in addition to any support provided by us through Discretionary Housing Payments.
If you wish to claim assistance with your rent or general living expenses, please contact the Department for Work and Pensions (DWP).
If you are of working age, help with rent is part of Universal Credit. You claim Universal Credit from the DWP rather than from the council.
Rules have been temporarily relaxed for anyone making a new claim and advance payments are available while a claim is being decided. Read more information on Universal Credit.
If you are in supported accommodation, temporary accommodation or are a pensioner and you need help with rent via housing benefit (general living expenses are still dealt with by the DWP), please visit our benefits pages.
Supporting documents for benefits, council tax reduction, Discretionary Housing Payments and free school meals can now be sent to us online.
Please visit www.sthelens.gov.uk/benefits, select 'Apply Online' and use the 'Upload your evidence form' option.
You may have received a letter from us asking you to bring your documents to our Wesley House reception - if this is the case, please use the online service if you are able to, or call us on 01744 676666.
If you are experiencing financial difficulties meeting your mortgage repayments because of COVID-19, you may be entitled to a mortgage or rental holiday for three months. This includes if you are a landlord whose tenants are experiencing financial difficulties because of COVID-19.
If you are a tenant experiencing financial difficulties because of COVID-19, the government will ensure you do not face the threat of eviction for at least three months.
If you are concerned about your current financial situation, you should contact your lender to discuss if this is a suitable option for them.
If your landlord is not abiding by the new rules, please contact our housing team via our Contact Centre on 01744 676789.
If you are experiencing difficulties paying back personal loans or credit card bills as a result of COVID-19, you should read the following information:
If you are experiencing difficulties paying back loans or credit card bills because of COVID-19, you should talk to your lender.
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