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Our Digital Strategy

The internet has changed the way in which we live. It has changed how we communicate with each other, run our homes and businesses, it’s changed the way we shop, the way we read, the way we watch films and television.

It has also changed the way in which our residents can access essential services as well as. We and our partners already offer a wide range of services and information that can be easily accessed online and we are constantly working to offer more and improve what we have. There have been changes to the welfare system too with the introduction of Universal Credit as an online only application process.

Both business and public sectors, are adopting more and more digital services, as a means to improve customer service, and to take advantages of the opportunities to reduce their costs of delivery.

Going ‘Digital’ presents a multitude of tasks, it’s not just about making systems available electronically, but also ensuring that our residents have the skills and confidence to get the most out of digital life so that they can access services and resources, connect with friends and family, and potentially improve their job skills.

It is also about ensuring that our workforce will have the appropriate skills and confidence to use them, that they are empowered and encouraged to use new technology. Alongside of that our systems need to be customer and worker friendly, they need to be robust and reliable, and available 24/7.

Fundamentally, no digital system will produce any of the opportunities to our workforce, economy and residents, if we do not have access to broadband across the borough.

To many these changes have opened up opportunities but for others it has created barriers that they need help to overcome and we are pledging today that we will endeavour to make sure no one is left behind.

It is important, that we recognise that whilst the drive towards digital services is vital for us as an authority and a borough, we will always have to complement those services with a range of alternative access methods, in particular for those residents who prefer to speak to or see someone with their enquiry, and where the enquiry itself requires it.

This strategy sets out how we will work with our partners across all sectors to deliver a digital St.Helens.....


Our Digital Strategy 2016-2020

Our Digital Strategy Action Plan 2016-2020

Our ICT Corporate Strategy 2016-2020