Best place to find information and services that your council provides...
- give you practical and impartial advice on how to resolve your consumer problem
- advise you of the law that applies to your situation
- pass information about complaints on to Trading Standards (you can’t do this yourself)
- make a complaint for you
- take legal action on your behalf
Monday to Friday, 9:00am to 5:00pm (except Bank Holidays)
Citizens Advice Consumer Helpline: 03454 04 05 06
Textphone: 18001 03454 04 05 06
Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes, it's the same as calling a landline. Find out more about call charges on GOV.UK.
There are different ways of getting in touch, depending on whether you need help with:
An adviser will get back to you within 5 working days.
You can only send letters that are about energy or post problems. The consumer service doesn't deal with letters about any other type of problem.
Send letters to:
Citizens Advice consumer service
2nd Floor, Fairfax House
Visit Citizens Advice consumer service for information on the types of consumer matters that we deal with.