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Consumer Advice

The Citizens Advice Consumer Helpline - formerly known as Consumer Direct - is available to everyone who needs help with a consumer problem.

The helpline adviser can:

- give you practical and impartial advice on how to resolve your consumer problem
- advise you of the law that applies to your situation
- pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

- make a complaint for you
- take legal action on your behalf

How to get in touch

Monday to Friday, 9:00am to 5:00pm (except Bank Holidays)
Citizens Advice Consumer Helpline: 03454 04 05 06
Textphone: 18001 03454 04 05 06

Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes, it's the same as calling a landline. Find out more about call charges on GOV.UK.

There are different ways of getting in touch, depending on whether you need help with:

Energy - the supply of gas or electricity
Post - an item of mail you have sent or received
Any other consumer issue

An adviser will get back to you within five working days.

You can only send letters that are about energy or post problems. The consumer service doesn't deal with letters about any other type of problem.

Send letters to:

Citizens Advice consumer service
2nd Floor, Fairfax House
Merrion Street

Visit Citizens Advice consumer service for information on the types of consumer matters that we deal with.