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Consumer Advice

The Citizens Advice Consumer Helpline - formerly known as Consumer Direct - is available to everyone who needs help with a consumer problem.

The helpline adviser can:

- give you practical and impartial advice on how to resolve your consumer problem
- advise you of the law that applies to your situation
- pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

- make a complaint for you
- take legal action on your behalf

How to Get in Touch

Monday to Friday, 9:00am to 5:00pm (except Bank Holidays)
Citizens Advice Consumer Helpline: 03454 04 05 06
Textphone: 18001 03454 04 05 06
Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes, it's the same as calling a landline. Find out more about call charges on GOV.UK.

There are different ways of getting in touch, depending on whether you need help with:

Energy - the supply of gas or electricity
Post - an item of mail you have sent or received
Any other consumer issue

An adviser will get back to you within 5 working days.

You can only send letters that are about energy or post problems. The consumer service doesn't deal with letters about any other type of problem.

Send letters to:

Citizens Advice consumer service
2nd Floor, Fairfax House
Merrion Street

Visit Citizens Advice consumer service for information on the types of consumer matters that we deal with.