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Last updated on 16 July 2020
To contact Licensing via the phone while our office is closed, please call 01744 676770.
Alternatively, you can contact us via email: general licensing email.
Please be aware the phones will be busy and we would advise you to email us. Please note that we aim to answer your email on the same working day or the next available working day.
The government recently announced that premises such as pubs, clubs and restaurants were permitted to open from 4 July 2020, but only if they are safe and ready to do so.
The key points from the government guidance to consider when re-opening your premises are:
Indoor sports such as snooker, pool and darts are permissible but should be covered in your current risk assessments.
This risk assessment must remain suitable and sufficient and provide adequate control to reduce the risk of COVID-19 transmission.
If you make available snooker, pool or darts facilities you are advised to:
Finally please remember that social distancing must be observed and no facilities must be provided that might encourage any customers to raise their voices.
A number of licensed premises have been making enquiries about what entertainment that are permitted to provide under the current restrictions.
The government guidance is that:
'Venues should not permit any live performances, including drama, comedy and music, to take place in front of a live audience. Venues should not permit indoor performances, including drama, comedy and music, to take place in front of a live audience. This is important to mitigate the risks of droplets and aerosol transmission - from either the performer(s) or their audience'.
As part of your preparations to re-open your premises as mentioned above, you must produce a risk assessment that addresses the ongoing risk of COVID-19 to both your staff and customers. You should also consider the security implications of any decisions and control measures you intend to put in place.
Matters and actions for you to consider would be documented within your risk assessment but we would also be looking at further information from you on your plans for the following:
Failure to complete a risk assessment that addresses the ongoing risk of COVID-19, or completing a risk assessment but failing to put in place sufficient measures to manage the risk of COVID-19, could constitute a breach of health and safety law.
As your business prepares to re-open, below are some posters you can print off and use to help you maintain social distancing in your premises.
The guidance states that the following information should be recorded:
The details that customers give to you must be stored securely and handled in line with GDPR regulations.
You can register for the 'Eat Out to Help Out' scheme from 13 July 2020 and you can use it to offer a discount to diners and encourage them to eat at your restaurant.
You can use the Eat Out to Help Out Scheme:
There is no limit to the number of times customers can use the offer during the period of the scheme. Your customers cannot get a discount for someone who is not eating or drinking.
Alcohol and service charges are excluded from the offer.
Registration to the 'Eat Out to Help Out' scheme will close on 31 August.
Q: Do customers need to be seated whilst inside my premises?
Q: Do we need to provide a table service?
Q: How many customers can I allow into my premises?
A: This will depend on the size of your premises and must be risk assessed. You must allow for 2 metre social distancing or 1 metre plus with risk mitigation such as having chairs back-to-back as opposed to side-to-side.
Q: Can I trade within my normal authorised hours?
A: Yes, although you should consider staggering your opening hours in order to reduce any high demand during peak hours such as late at night and early into the morning.
Q: Can I provide any live entertainment from my premises?
A: No, this is specifically prohibited.