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We take very seriously any complaints received about our licensed premises. It is important that you direct your complaint to the service best able to address your concerns.
In the first instance, you should consider discussing the issues informally with the premises licence holder or designated premises supervisor, if applicable. In many cases they will not be aware of the problem and this will give them the opportunity to resolve the issues.
If this does not lead to an improvement, you should contact us and report the incident.
For general concerns about any licensed premises, noise at a licensed premises, underage sales or crime and disorder, you can either email us or log a complaint via our contact us page. You should also keep a written record detailing each incident and provide a true and factual account of the incident, including your own conduct.
This should include:
We aim to conclude investigations as quickly as possible; however; the length of time taken to conclude the investigation depends on how much evidence is required. You should also be aware that you may be requested to support your case in person at a licensing sub-committee should this be necessary.
No, not without your prior permission.
In most cases the Licensing Authority will make the premises aware that a complaint has been made. This is often done by contacting the designated premises supervisor (licensee) of the premises and the premises licence holder; details of the complaint would be outlined in this initial contact. When investigating your complaint, your details would only be shared if necessary with other Council departments or Responsible Authorities.
The Council, as the Licensing Authority, works closely with other Responsible Authorities and Council departments with a view to resolving your concerns as soon as possible. There are a number of options that can be taken, including:
The Council cannot investigate anonymous or frivolous complaints.
No available documents.