Best place to find information and services that your council provides...
This page has been updated to help anyone in St Helens experiencing bereavement or loss to find the services they need during the coronavirus outbreak. This includes:
Until further notice, registering deaths will be completed over the telephone. Please phone 01744 676789.
GP surgeries have been contacted and asked to send any paperwork to our Register Office electronically and to include the details of the next of kin.
Anyone who has already collected a medical certificate of cause of death from a GP should write their name and phone number on the envelope, post it in the letterbox outside Wesley House and await contact from a registrar. Alternatively, please post it to us at Register Office, Wesley House, Corporation Street, St Helens, WA10 1HF.
When a registrar contacts the next of kin to register a death, they will be able to purchase certificates by card over the phone, which will enable access to funeral funds. The certificates will be posted out first class.
In the event of a relative or friend dying, you will need to inform a number of different organisations. This can be done through the Tell Us Once Service. To use this service, please call the council on 01744 676789. Alternately you can call The Department for Work and Pensions on 0800 085 7308.
Funeral Directors can be found through the following organisations:
The National Association of Funeral Directors: https://funeral-directory.co.uk / 0121 711 1343
The National Society of Allied and Independent Funeral Directors: https://saif.org.uk/contact / 0345 230 6777
If you are organising a self-arranged funeral, the council’s Bereavement Service Team can be contacted by calling 01744 677101 or emailing firstname.lastname@example.org.
During this time, funerals and burials will still go ahead, but with a current limit of no more than 10 immediate family members permitted to attend, in accordance with government social gathering and distancing guidance.
While public access to both cemeteries is still available, we ask that residents refrain from visiting the grounds until it is safe to do so.
The Money Advice Service provides free and impartial advice on all aspects of finance, including what to do during a bereavement. They can be contacted through their website https://www.moneyadviceservice.org.uk/en/categories/when-someone-dies or by telephone on 0800 138 7777.
Bereavement counselling can help you come to terms with the feelings you experience after the loss of a relative, friend or work colleague.
The organisations listed here all provide services that can help you. Please bear in mind that, like all services, they may be experiencing increased demand and reduced staffing levels during the coronavirus outbreak, so may not respond to you immediately. Because of government isolation advice, most have temporarily suspended their face-to-face counselling work.
Bereavement Counselling: 01744 646173/4
St Helens Bereavement Service: 01744 451793
CRUSE Bereavement Care: 0844 477 9400
Age UK Mid-Mersey (St Helens, Halton, Warrington, Widnes & Runcorn): 01744 752644
Patient Advice & Liaison Service (PALS): 0151 430 1376
Children's Bereavement Services Child Bereavement UK: 0800 0288 840
In a small number of cases, some deaths have to be reported to the coroner. The coroner must then decide if there should be further investigation.
The registrar cannot register the death until the coroner's decision is made.
If you have been advised the coroner is involved, please contact the register office on 01744 676789 to advise us of your contact details. Once the necessary paperwork is received, we will contact you to make a mutually convenient appointment.
If you need to move a body out of England and Wales, you need permission from the coroner in the district where the body is.
You will need to complete a Form of Notice - Form 104, available from the register office or the coroner. Once completed, you need to take or send the form to the coroner. The coroner will take the notice and will say when the body can be removed; this will usually be four clear days later. For more urgent requests you should contact the coroner's office directly.
After a death has been registered, the registrar will issue:
When registering a death, you'll need to take the following:
And, if available, identification belonging to the person who has died:
Also, identification for yourself:
You’ll need to tell the registrar:
Please check carefully before signing the register to ensure the information recorded in the death register is correct. If any mistakes are made, you will need to apply to the General Register Office (GRO) for any amendments. The amendments, if allowed by the GRO, will be added onto the record as a note in the margin – the original records will not be altered. The GRO charges a fee of £90 for consideration of corrections.
If English is not your first language and help is needed, a relative or friend may act as an interpreter.
If the person died in a house or hospital, the death can be registered by:
Deaths that occurred anywhere else can be registered by:
Most deaths are registered by a relative. The registrar would normally only allow other people if there are no relatives available.
If English is not the first language of the relative or person registering, someone else can accompany them to the registrar's office to interpret. However, the relative must register the death.
The time after someone passes away is very difficult for family and friends. However, there are many people who need to be informed and things you will have to do.
Within the first five days of someone passing, you will need to contact:
For deaths, we advise you to consider carefully who you may need to inform and who may need to see a certified copy of the death certificate. These can include:
Some organisations require that you return documentation to them:
To stop unwanted mail, you can contact the Bereavement Register and Deceased Preference Service to remove the deceased person’s details from mailing lists and databases or you can come into the crematorium office and pick up a leaflet.