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COVID-19: Info for funeral directors and mourners

As the pandemic continues to develop and impact on all of our lives, we want to reassure you that our priority is to continue to provide the highest standards of service while protecting the health and wellbeing of the bereaved, our staff, your staff, you and the public at large.

Please read our information and support for St Helens residents who are experiencing bereavement or loss during the pandemic.

We have carried out significant preparations to ensure we can maintain our service to the best level we can and will continue to make decisions based on official advice from Government and Public Health. It is vital that we work together to deliver this consistent message so bereaved families can take some comfort of exactly what to expect at this most difficult of times.

We have had to make some very difficult decisions in order to maintain respect and dignity for the deceased, while simultaneously protecting the health and safety of all concerned.

Until further notice, the following measures will be in place at St Helens Crematorium:

Face coverings are required at all funerals taking place indoors for all members of the funeral party (this includes mourners, funeral directors, bearers, officiants, clergy and anyone taking part in the service).

  1. As per the latest government guidance, families should be advised to restrict attendance to immediate friends and family members only and to a maximum of 20 people.

  2. Mourners who are self-isolating for 14 days due to someone in their household being unwell with symptoms of coronavirus (COVID-19), but are not symptomatic themselves, should be facilitated to attend the funeral in person should they wish to do so, with processes put in place to minimise the risk of transmission.

  3. Mourners who are clinically vulnerable or in a shielded group should also be facilitated to attend, with processes put in place to minimise the risk of transmission.

  4. Any mourner who is showing coronavirus (COVID-19) symptoms (a new continuous cough or a high temperature) should not attend the funeral as they pose a risk to others; remote participation should be considered.

  5. On arrival at the crematorium, mourners are requested to stay in their vehicles or wait outside respecting social distancing. Chapel doors will be locked until it is free for the next service to start.

  6. Hand sanitiser will be placed on every public entrance to the building; signs will be in place stating anyone entering will be required to clean hands. Hand washing facilities available in the toilets located in the waiting room.

  7. Our staff will wear gloves at all times during the service and gloves will be provided for attendees wishing to use them.

  8. No-one will be allowed to enter the chapel until asked to do so by our chapel attendant. Once services commence, only the funeral director will be permitted to stay in the chapel. Funeral directors and officiants must not enter the Crematorium Committal Room.

  9. Crematorium teams will open and close the chapel doors, thereby restricting the number of people touching the handles.

  10. In between services, the hard surfaces in the chapel will be wiped down with suitable cleaning equipment by the crematorium staff. This will include chair tops, pews, door handles, catafalque top and toilets etc.

  11. Mourners will be seated so that individuals are a distance away from each other.

  12. Bins will be provided on entry and exit to the chapel and signage placed advising families to dispose of gloves and any rubbish they have; bins will be emptied after each service.

  13. The curtains are closed following committal of the deceased. Please discourage mourners from touching or kissing the coffin during the service.

  14. Open coffin services will not be permitted at our crematorium.

  15. All coffins must be closed when they arrive at any of our sites and must remain closed at all times.

  16. Funeral directors are asked to use a wheeled bier where possible to prevent bearers being too close together, but we are still allowing funeral directors or families to carry coffins to the catafalque.

  17. Funeral directors and bearers should leave the service via the chapel door.

  18. We will not be providing drinks to any visitors for the foreseeable future, including funeral directors.

  19. We are removing all service books, hymn books, bibles etc.

  20. Funeral directors must supply service sheets/orders of service for their clients, if required. All service sheets are to be taken away at the end of the service or placed into a chapel bin as they leave the chapel.

  21. Funeral directors are asked to only visit our crematorium offices to collect ashes all other communication must be email or telephone.

  22. Full cremation paperwork must be received by the crematorium 48 hours before a service.

  23. The use of electronic forms is encouraged as much as possible. Care must be taken to ensure that information is shared in a way that is GDPR-compliant.

  24. Our offices will remain locked at all times.

  25. Forms should be dropped off by posting through the letterbox or postbox rather than taken into the office.

  26. Cremated remains will only be returned to funeral directors at this time. Funeral directors should call ahead and notify the crematorium when they wish to collect.

The above guidelines will be reviewed in line with the publication of government guidelines.

Useful Documents for Funeral Directors 

Below you will find copies of day-to-day documents that funeral directors will find useful for burials and cremations at St Helens and Newton-le-Willows Cemetery and St Helens Crematorium. 

Cremation forms

St Helens Crematorium Instruction for cremation

Cremation form 1 - The Application

Cremation form 3 - Application for cremation of stillborn baby

Cremation form 4 - Medical Certificate

Cremation form 5 - Confirmatory medical certificate

Webcasting consent form

Change of instruction form - New Authority

COVID-19 - supplementary paperwork form

Choices after cremation booklet

Track and trace form 


Burial Forms 

St Helens and Newton Cemetery Notice of Interment

Use of St Helens Crematorium Chapel before burial form

Test and Trace form


Grave Purchase forms 

Extended Garden form

Burial grave purchase form

Children's grave purchase form

Cremation grave purchase form - Newton-le-Willows

Cremation grave purchase form - St Helens

Grave ownership booklet