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As part of a review of the Social Fund, the Government abolished Community Care Grants and Crisis Loans. Responsibility for developing a discretionary local scheme was passed to local authorities.
Please note: The Council and Citizens Advice will not be providing crisis loans or cash payments under the new scheme.
Our scheme has been in operation since 1st April 2013 and contains three elements:
Applications for assistance for furniture and white goods should be made via the Online Furniture and White Goods Application Form.
If you are struggling to access food supplies, please call 01744 676767 and select Option 1, for all other crisis help enquiries, please call 01744 676666
Our welfare crisis team are no longer issuing PayPoint vouchers but are instead referring residents to their suppliers, who are each providing support in different ways - Please check the Ofgem website for further assistance
The Council will not be providing crisis loans or cash payments, including where you have lost or spent your money. It will, however, signpost you to other support and welfare services if you are in financial need and there is a serious risk to your health and safety.
1) Please check whether you are entitled to support provided by the Department for Work and Pensions / Jobcentre Plus:
2) If you are seeking support following a disaster and are homeless you should contact Housing Options.
3) If you have a designated social worker / support worker then please contact them if there is a serious risk to your health and safety. You can contact the Customer Services (Social Care Team) if you require further assistance in contacting your social worker.
4) In all other situations it is unlikely that you will be provided with support. If however you consider there is a serious risk to your health and safety, then please complete the Discretionary Welfare Scheme application form.
If you have problems budgeting, debt or managing your finances then you can contact the Citizens Advice Bureau, who can arrange an appointment with you to look at your financial circumstances.
The Citizens Advice Bureau can be contacted, as follows:
The Citizens Advice Bureau will NOT be providing crisis loans or cash payments.