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Universal credit

Universal Credit is a monthly payment to help working-age households with basic living expenses and housing costs.  It is administered and paid by the Department for Work and Pensions and replaces the following working-age legacy benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

If you live within St Helens, you will normally be directed to claim Universal Credit instead of the above benefits.


  • If you live in supported or placed in temporary accommodation, you should claim Universal Credit but will receive help with your rent via Housing Benefit. 
  • If you currently receive or were in receipt of a Severe Disability Premium within the last month and you remain entitled you should continue to claim any of the above working-age legacy benefits which are appropriate to your circumstances.
  • To be entitled to the Severe Disability Premium you will need to live alone (or be classed as living alone); have no one in receipt of Carer’s Allowance or the Carer Element within Universal Credit for caring for you; and be in receipt of one of the following benefits:
    • Disability Living Allowance care component at the middle or higher rate
    • Personal Independence Payment daily living component at the standard or enhance rate
    • Attendance Allowance or Constant Attendance Allowance
    • Armed Forces Independence Payment.

How to Claim Universal Credit

Claim online at www.gov.uk/universal-credit/how-to-claim

If you do not have direct access to the internet you can visit one of the many internet access points within St Helens at or use your own device at a local library or a free local wifi hotspot visit our Get Connected section for more information. Check our digital support section for help and advice on improving your digital skills.

If you require help making a claim:

  • visit St Helens Jobcentre Plus, Gregson House, 2 Central Street, St Helens, WA10 1UF; or
  • telephone the Help to Claim service provided by Citizens Advice on 0800 144 8444

Universal Credit helpline:
Telephone: 0800 328 5644
Textphone: 0800 328 1344

More information and Advice

For any further information please visit:

If you require help with managing your money, speak to your Work Coach or visit:

Other Awards

If you qualify for Universal Credit you may also be entitled to other awards:

If you live in rented accommodation

If you live in rented accommodation please remember that any housing costs will normally be paid directly to you and not your landlord.  You will need to make arrangements to pay your rent.