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Universal credit

Universal Credit is a monthly payment to help working-age households with basic living expenses and housing costs.  It is administered and paid by the Department for Work and Pensions and replaces the following working-age benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

If you live within St Helens and need to make a new claim for one of the above benefits you will normally be directed to claim Universal Credit instead.


  • For a temporary period, you will be unable to claim Universal Credit if you have 3 or more children and you have not claimed Universal Credit in the last 6 months.  You should apply for one or more of the above benefits instead.
  • If you live in supported or placed in temporary accommodation, you should claim Universal Credit but will receive help with your rent via Housing Benefit. 

How to Claim

Claim online at www.gov.uk/universal-credit/how-to-claim

If you do not have direct access to the internet you can visit one of the many internet access points within St Helens at or use your own device at a local library or a free local wifi hotspot visit our Get Connected section for more information. Check our digital support section for help and advice on improving your digital skills.

If you require help making a claim visit:

  • St Helens Jobcentre Plus, Gregson House, 2 Central Street, St Helens, WA10 1UF; or
  • St Helens Council, Wesley House, Corporation Street, St Helens, WA10 1HF

Universal Credit helpline:
Telephone: 0800 328 9344
Textphone: 0800 328 1344

More information and Advice

For any further information please visit:

If you require help with managing your money, speak to your Work Coach about free Personal Budgeting Support or visit:

Other Awards

If you qualify for Universal Credit you may also be entitled to other awards:

If you are in rented accommodation

If you are in rented accommodation please remember that any housing costs will normally be paid directly to you and not your landlord.  You will need to make arrangements to pay your rent.

Helena Homes
Tel:  01744 637383 
Email onecall@helenapartnerships.co.uk 

Riverside Housin
Tel: 0345 111 0000
Email: info@riverside.org.uk

Your Housing Group  
Tel: 0345 345 0272
Email: response@yourhousinggroup.co.uk

Tel: 0344 736 0066
Email: info@regenda.org.uk

Affinity Sutton
Tel: 0300 100 0303

Sanctuary Housing
Tel: 0800 131 3348
Email: contactus@sanctuary-housing.co.uk

If you are a private landlord you can find out more information at Guide for Landords