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Universal credit

Universal Credit is being introduced nationally and will replace the following in-and-out of work benefits for working-age applicants:

  • Jobseeker’s Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit
  • Employment and Support Allowance
  • Income Support

Universal credit is administered and paid by the Department for Work and Pensions.

If you pay rent, unless you live in supported housing, your housing costs will paid along with your Universal Credit payment. This will mean that you cannot claim Housing Benefit from the Council.

Please note that if you are responsible for payment of Council Tax, this will not be included within your Universal Credit payment. If you are on a low income, you will have to make a separate claim for a Council Tax Reduction from the Council.

Claiming Universal Credit

You will be able to claim Universal Credit if you meet certain criteria.  If you are not eligible to apply for Universal Credit you will still be able to apply for Jobseekers Allowance or other state benefits.

Universal Credit claims are made online at www.gov.uk/apply-universal-credit.  If you do not have direct access to the internet you can visit one of the many internet access points within St Helens and you can find your nearest centre 

If for any reason you have difficultly using the online claim form you can contact the Universal Credit helpline. The number is: Telephone:0345 600 0723 or Textphone: 0345 600 0743


Making your claim online

It should take between 20 and 40 minutes to complete your claim. You must do this in one go and you will need the following information with you:

  • National Insurance number
  • details of a bank, building society or Post Office account into which your Universal Credit will be paid
  • your rent agreement (if you have one) and details of your current rent
  • details of any savings and other capital
  • details of any non-work income - for example income from an insurance plan
  • details of any other benefits you already get
  • If you have a partner you will also need their details

Once your claim has been submitted you will be invited to attend a meeting with a work coach who will check your claim, discuss job searches and draw up a Claimant Commitment.

Payments

You will normally be paid monthly.  This payment will normally also include housing costs if you live in rented accommodation. If you think you may need help with managing your money you can speak to your work coach. They can direct you to the most appropriate support available.

More information and Advice

For any further information or any queries you might have please visit www.gov.uk/universalcredit . There is advice and guidance about the process and answers to frequently asked questions in their help section.

Universal Credit - Quick Guides

Claiming Universal Credit online
Universal Credit frequently asked questions
Universal Credit and families: questions and answers
Universal Credit and rented housing

Are you in rented accommodation?

If you are paid Universal Credit and you’re in rented accommodation please remember that  any housing costs will be paid to you, not to your landlord and you will need to make arrangements to pay them directly.  So it might be a good idea to contact them.

Local social housing landlords contact details 

Helena Homes
Tel:  01744 637383,
Email onecall@helenapartnerships.co.uk
or pop into Helena Central.

Riverside Housing
Tel: 0345 111 0000
Email: haveyoursay@riverside.org.uk

Your Housing Group
Tel: 0345 345 0272
Email: response@yourhousinggroup.co.uk

Regenda
Tel: 0344 736 0066
Email: info@regenda.org.uk

Affinty Sutton
Tel: 0300 100 0303

Sanctuary Housing
Tel: 0800 131 3348
Email: contactus@sanctuary-housing.co.uk

Privately rented properties

If you live in a privately rented property or you are a private landlord you can find out more information about how Universal Credit and claiming housing costs on the Universal Credit FAQs section

Other Awards

If you qualify for Universal Credit you may also be entitled to other awards:

If you live in St Helens you will be able to claim Universal Credit if you meet certain criteria.  If you are not eligible to apply for Universal Credit you will still be able to apply for Jobseekers Allowance or other benefits.

Universal Credit claims are made online at www.gov.uk/apply-universal-credit.  If you do not have direct access to the internet you can visit one of the many internet access points within St Helens and you can find your nearest centre 

If for any reason you have difficultly using the online claim form you can contact the Universal Credit helpline.

It should take between 20 and 40 minutes to complete your claim. You must do this in one go and you will need the following information with you:

  • National Insurance number
  • details of a bank, building society or Post Office account into which your Universal Credit will be paid
  • your rent agreement (if you have one) and details of your current rent
  • details of any savings and other capital
  • details of any non-work income - for example income from an insurance plan
  • details of any other benefits you already get
  • If you have a partner you will also need their details

Once your claim has been submitted you will be invited to attend a meeting with a work coach who will check your claim, discuss job searches and draw up a Claimant Commitment.

You will normally be paid monthly.  This payment will normally also include housing costs if you live in rented accommodation. If you think you may need help with managing your money you can speak to your work coach. They can direct you to the most appropriate support available.

You can call the Universal Credit helpline if you need help making your claim or if you have a change of circumstance:

Telephone:0345 600 0723
Textphone: 0345 600 0743

For any further information or any queries you might have please visit www.gov.uk/universalcredit . There is advice and guidance about the process and answers to frequently asked questions in their help section.

Universal Credit - Quick Guides

Claiming Universal Credit online
Universal Credit frequently asked questions
Universal Credit and families: questions and answers
Universal Credit and rented housing

If you are claiming Universal Credit and you’re in rented accommodation please remember that  any housing costs will be paid to you, not to your landlord and you will need to make arrangements to pay them directly.  So it might be a good idea to contact them.

Local social housing landlords contact details 

Helena Homes
Tel:  01744 637383,
Email onecall@helenapartnerships.co.uk
or pop into Helena Central.

Riverside Housing
Tel: 0345 111 0000
Email: haveyoursay@riverside.org.uk

Your Housing Group
Tel: 0345 345 0272
Email: response@yourhousinggroup.co.uk

Regenda
Tel: 0344 736 0066
Email: info@regenda.org.uk

Affinty Sutton
Tel: 0300 100 0303

Sanctuary Housing
Tel: 0800 131 3348
Email: contactus@sanctuary-housing.co.uk

If you live in a privately rented property or you are a private landlord you can find out more information about how Universal Credit and claiming housing costs on the Universal Credit FAQs section