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Making a claim

How you claim Housing Benefit depends on your circumstances

  • If you are receiving Universal Credit and do not live in supported housing, you cannot make a claim for Housing Benefit. However if you pay Council Tax, you will need to make a claim for a Council Tax Reduction.
  • If you are making a new claim for Jobseeker's Allowance, Income Support or Employment & Support Allowance, your claim will be made by contacting the Jobcentre on 0845 6013615
  • If you or your partner are age 60 or over and making a new claim for Pension Credit, you will claim by contacting the Pension Service on 0800 99 1234
  • in all other circumstances, or to make a claim for a Council Tax Reduction if you are receiving Universal Credit, you will need to complete the council's Claim Form 

Before we can pay you Housing Benefit, you will need to provide the following information along with your claim form:

  • proof of your identity, and if you have a partner, proof of their identity too
  • proof that you have a National Insurance number, and if you have a partner, for them too
  • proof of all income you and your partner, if you have one, receive
  • proof of all income for anyone else who lives with you. This includes your children, your grown up son or daughter or other relative or friend
  • proof of any savings, investments, stocks, shares or other capital held by you, your partner or your children. This includes bank and building society
  • proof of your rent