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You must tell us if there is any change in the information we have used to decide on your entitlement to benefit straight away, even if you have already told someone else like the Jobcentre, Department for Work and Pensions or your landlord.
This is not an exhaustive list, if you are unsure if your change in circumstances will affect your benefit entitlement, please contact us for advice on 01744 676666.
If you tell us of a change more than one month after it has happened, you may not get any extra benefit due to you until the Monday after you actually tell us. This is unless you have a good reason for telling us late.
If you are late telling us of a change that causes you to have less benefit, we will still recover any overpaid benefit from you, from the day of the change.
If we alter your benefit from a date later than the change and you disagree with this, you may ask us to revise our decision. See Benefits appeals for further information.
If the change in your circumstances is that you are changing address, you will need to inform us in writing, or use the form below. You must do this as soon as possible, or you may lose benefit. If you have good reason why you can't do this straightaway, please ring us and tell us why and we can treat this contact as the date of claim as long as you then put this in writing within one calendar month.
You must also provide proof of your new rent.
If your Housing Association temporarily moves you to another address, whilst repairs are carried out at your home, you must complete a new application form. You must do this as soon as possible, or you may lose benefit. If you have a good reason why you can't do this straightaway, please ring us and tell us why. We can then treat this contact as the date of claim as long as you complete and return a form within one calendar month.
If Job Seekers Allowance (Income Based) or Income Support has ceased then you must tell us this as soon as possible. If you have good reason why you can't do this straightaway, please ring us and tell us why and we can treat this contact as the date of claim as long as you then confirm this in writing within one calendar month.
You must also provide proof of your new income and any savings you may have.
If your savings and/or income has changed (not Income Support or Job Seekers Allowance) you should contact us, notify us either in writing or directly. We will require you to provide proof.
If your rent charges change then you should confirm the rent changes in writing. Proof of the new rent level will be required.
If you or your partner leaves the household, then a new form should be completed by the person remaining in the home. It will be likely that your income will have changed and details and proof will be required.
If a non-dependant or a dependant leaves the household, you need to contact us to let us know what date they left and their forwarding address.
This is also the case if a boarder, tenant, sub-tenant or carer leaves.
The benefit section may not be able to remove someone from an address without details of their forwarding address and if you are unable to provide a forwarding address you will have to provide an explanation.
We need to be informed of all changes in your circumstances as soon as possible. If you delay, you may lose benefit.