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Insurance - portal information for claimant solicitors

  • Service description

    The Ministry of Justice has mandated that personal injury claims falling within the scope of the pre-action protocols must be processed using the Claims Portal. St Helens Borough Council therefore expects that all related notification of claims from Solicitors will be by means of an electronic Claim Notification Form (CNF) submitted direct to the relevant Insurance Company through the portal.

    The following information is provided to assist you in submitting Public Liability and Employers’ Liability claims directly onto the portal:


    Current insurer

    Previous insurer

    Church Square Shopping Centre ONLY

    - Lagrange Arcade

    - St Mary’s Arcade

    - The Savoy Building

    Incident date from: 24/10/2020 to date Insurer: Travelers Insurance Company Ltd Policy No.: UC LPO 5610259 Portal ID: C00157 Incident date from 24/10/2017 to 23/10/2020 Insurer: Allianz Insurance PLC Policy No.: 40/SP/27651042/10 Portal ID: C00027

    Borough of St Helens including Employers’ Liability

    Incident date from 01/07/2018 to date Insurer: Protector Insurance Policy No.: 866235 Portal ID: COO585 Incident date from 01/07/2001 to 30/06/2018 Insurer: Zurich Municipal Insurance Company PLC Policy No.: QLA-07G038-0123 Portal ID: COO108
  • Contact

    If you have any queries in respect of these requirements, you will need to contact our Insurance section as follows:-

    Insurance Section

    St Helens Town Hall
    Victoria Square
    St Helens
    WA10 1HP

    01744 673246


    Privacy Notice 2018

  • Equal access

    All our reception areas are fully accessible to all and include hearing loops. Interpreters are also available by appointment.

  • Opening times

    Monday to Friday 9am - 5pm (except public holidays)

  • Related pages