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Insurance claims - COVID-19

  • Service description

    Service of Civil Claims documentation, during the Coronavirus (COVID-19) outbreak in the UK

    From 24 March 2020, St Helens Borough Council are not able to accept service of the following Civil Claims (insurance claim) documentation by post:

    - Civil Claims Proceedings documentation
    - Requests for liability Claims Portal details or insurer information requests
    - Pre-Action Disclosure documentation
    - Claim Notification Forms (CNFs from solicitor-represented claimants)
    - Individual Claim Notification Forms (ICNFs from claimants representing themselves)

    Insurance Services will continue to be provided, however, due to the outbreak of COVID-19 we are unable to access postal mail and therefore all communication must be made electronically via email to corporateinsurance@sthelens.gov.uk.

    This process will be continually under review and will follow the measures implemented by the Government to restrict social contact.

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