Care at Home

Care in your own home is provided to people who need support with daily living tasks such as washing or dressing, or tasks such as support with medication or finances.

You may need this support if you are frail, have mental health needs, or if you have a physical or learning disability.

Personal care or domicilliary care is the term used to refer to help with everyday tasks such as bathing, shaving, dressing and using the toilet.  It can also include other social and health care support such as assistance with medication and meals. 

Who provides personal care in St Helens?

St.Helens Council has it's own Personal Care Service managed by the Adult Social Care and Health Department.  The Council has also contracted a number of domiciliary care agencies - these agencies are sometimes referred to as Independent or Private agencies.

Can I choose who provides my personal care?

If you ask your care manager to arrange your personal care, they will identify a service provider from the agencies who have contracts with the Council.  Where you live will influence which service provider is available but don't worry, all personal care is delivered to the same standards of quality and safety.

If you wish to choose your own agency to provide your personal care, you will need a Direct Payment.  Please speak to your care manager who can discuss this further with you.  For more information about Direct Payments please go to the My Life My Choice Website.

How do I get help with personal care?

If you think you or a family member need help with personal care, you can speak to one of our Contact Centre Advisors by;

Telephone:  01744 676600        

lines are open between 9.00am and 5.00pm Monday to Friday

Email:  contactcentre@sthelens.gov.uk

or you can call in and speak to a Contact Centre Advisor at:

Contact Centre Reception
Wesley House
Corporation Street
St Helens
WA10 1HF

Reception is open between 9.00am and 5.00pm Monday to Friday