Contacting the council made easier

Contacting St Helens Council is now easier than ever before - with a number of new and improved ways to get in touch.

More and more of our residents are reporting problems to us using our free mobile app – a quick and handy way to contact the council on the go. Recently revamped, the app will
allow residents to photograph or record a video of any problem to assist the council in quickly addressing it.

With other useful links all in one place, you can download our app and start using it today by searching ‘St.Helens’ in your respective app store. Or visit and try it out!

Additionally, self-service kiosks have now been installed within the Contact Centre reception, which allow residents to beat the queues and get served more quickly.

Whether you want to make a payment, apply for a service, report a problem, find out about Universal Credit or check the progress of an outstanding call you can do it all at the touch of a button.

The kiosks have easy to follow instructions to help you complete your transactions, however if you do get stuck, a member of the Contact Centre team will be more than happy to assist you.

There's also our new online Council Tax service. The feature has just been launched, giving our residents quick and convenient access at home, in the libraries, or via the self-service kiosks, to their account details, payment facilities, discount and change of address applications and a whole range of other services. Visit

You can also apply online for Housing Benefit, Council Tax Reduction Scheme, Free School Meals and Clothing Grants, at home, in the libraries or again, using our kiosks in the Contact Centre reception! Visit

If you’re looking to make a Council Tax payment, you can still telephone 01744 675 255 or 01744 676666, choosing option ‘1’ to be redirected to the automated payment service. Alternatively, pay online at

For more information on council services, local events and news, check out the website at, where you can also find an online contact form.

The Contact Centre at Wesley House, Corporation Street, WA10 1HF, will continue to open 9am-5pm weekdays. Phone lines are open 8am-6pm Monday to Friday, and 10am-2pm Saturdays. Call 01744 676789.

Arrangingthe funeral of a loved one can be both difficult and costly, but as part of St Helens Council’s Partnership Funeral Service, anyone arranging the funeral
service of a resident of the borough can now benefit from an improved service by four local, well-established and reputable Funeral Directors.

Houghtons Funeral Service, Co-operative Funeral Care, Haydock Funeral Service Ltd and Kane Funeral Service will provide a cremation at St Helens Crematorium or burials at
St Helens or Newton Cemeteries - arranged to the same high standard of any other funeral arranged by the company of choice

Burials and Services in a private churchyard or additional services are also available, although additional fees will apply.

We have produced a helpful leaflet that can be picked up from both cemeteries and most public buildings to help people make arrangements in difficult times.

Prices start from £1,397- £1,775 based on a cremation or burial in an existing grave and this cost is available to all residents of the borough and not related in any way to your income.

For further information or advice concerning any aspects not included in the Partnership Service, please contact a member of the Bereavement Services Team by calling 01744
677406/7 - Monday-Thursday 9.00am -5.00pm, Friday 9.00am - 4.30pm, or visit our website


I'm delighted to hear that the council’s School Meals Service has just been awarded the Soil Association’s Bronze Food for Life catering mark - for providing 13,000 fresh meals a day - that meet school food standards –  for pupils at primary, secondary and special schools throughout the borough.

Parents can rest assured that their children are getting some of the freshest – and most nutritional –school dinners available!

This is an excellent achievement - which recognises the vital role that fresh, nutritious meals play in our schools and is a great testimony to all involved within our School Meals Service. 



Published 4.2.16

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